fix problems on Alerts [iphone]

—— Run into issues on Alerts ? Get help pending when official support gets back to you!

Alerts by SDGE

Info:

company: San Diego Gas & Electric

: https://www.sdge.com/residential/customer-service/contact-us

: www.sdge.com

Chat with our AI-based Alerts Support

🛠️ Common Alerts Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Inaccurate outage notifications

Fix: Check the app settings to ensure that notifications are enabled. Go to Settings > Notifications > Alerts by SDGE and make sure that 'Allow N... ⇲

Delayed alerts for outages

Fix: Ensure that your device's location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure Alerts by SD... ⇲

Crashes issue

Alerts crashes after updates

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, find Alerts by SDGE, and select 'Offload App'. This will remove the a... ⇲

Data issue

Incorrect power restoration status

Fix: Refresh the app by pulling down on the main screen to update the outage status. This can help ensure you are viewing the most current inform... ⇲

Data does not match reality

Fix: Try logging out of the app and then logging back in. This can refresh your account data and may resolve discrepancies between the app's data... ⇲

Features issue

Lack of direct outage reporting

Fix: Use the app's feedback feature to report outages directly. Look for a 'Report an Outage' option within the app, which may allow you to submi... ⇲

Limited functionality for tracking multiple addresses

Fix: If the app allows, add multiple addresses by going to the settings or profile section and looking for an option to manage addresses. This ca... ⇲

Notifications issue

No alerts for unplanned outages

Fix: Make sure that your notification settings are correctly configured. Go to Settings > Notifications > Alerts by SDGE and ensure that all rele... ⇲