fix problems on MyAdventistHealth [iphone]

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—— Run into issues on MyAdventistHealth? Get help pending when official support gets back to you!

MyAdventistHealth
Info:
company: ADVENTIST HEALTH SYSTEM WEST
: https://www.adventisthealth.org/patient-resources/myadventisthealth/
: www.adventisthealth.org
Chat with our AI-based MyAdventistHealth Support
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Login issue

unable to log in

Fix: 1. Reset your password: If you are having trouble logging in, try resetting your password. Go to the login screen and select 'Forgot Passwor... ⇲

frequent logouts

Fix: 1. Check your session settings: Ensure that you are not set to log out after a short period. Look for session settings in your account prefe... ⇲
 
Crashes issue

frequent crashes

Fix: 1. Reinstall the app: Delete the MyAdventistHealth app from your iPhone and reinstall it from the App Store. This can help eliminate any cor... ⇲
 
UI issue

cannot scroll down

Fix: 1. Restart the app: Close the app completely by swiping up from the bottom of the screen (or double-clicking the home button) and swiping th... ⇲

poor user interface

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features better. This can help you navi... ⇲

COVID message obstructs usage

Fix: 1. Dismiss the message: If there is an option to dismiss or close the COVID message, do so to regain access to the app's features. OR 2.... ⇲

inability to view past results

Fix: 1. Check the records section: Navigate to the health records or results section of the app to see if past results are stored there. OR 2.... ⇲
 
Messages issue

messages not read

Fix: 1. Refresh the messages section: Try pulling down on the messages screen to refresh it. This can sometimes update the status of messages.... ⇲
 
Support issue

limited communication with doctors

Fix: 1. Use the in-app messaging feature: Ensure you are using the correct in-app messaging feature to communicate with your doctor. Check the he... ⇲
 
Syncing issue

missing vaccination records

Fix: 1. Check your profile settings: Ensure that your vaccination records are correctly entered in your profile. Go to your profile and verify th... ⇲
 
Payments issue

no bill payment option

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as payment options may be added in newer versions. OR 2. Use th... ⇲
 
Account issue

inconsistent access to records

Fix: 1. Log out and log back in: This can refresh your session and may resolve access issues. Go to your account settings and select 'Log Out.' T... ⇲

no access to medication list

Fix: 1. Check your profile settings: Ensure that your medication list is correctly entered in your profile. Go to your profile and verify the inf... ⇲
 
Freezing issue

MyAdventistHealth freezes

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) and swipe the app off the screen to close i... ⇲
 
Loading issue

slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if tha... ⇲
 
Updates issue

lack of updates

Fix: 1. Check the App Store: Regularly check the App Store for updates to ensure you have the latest version of the app. OR 2. Enable automati... ⇲
 
Compatibility issue

poor compatibility with browsers

Fix: 1. Use a different browser: If you are experiencing issues, try accessing the MyAdventistHealth website using a different browser like Safar... ⇲
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 what users are saying
Good experience
62.1%

Bad experience
37.9%

Neutral
0.0%

~ from our NLP analysis of 29 combined software ratings.

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 Private Data MyAdventistHealth collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics