—— Run into issues on 蚂蚁财富-基金等理财产品应有尽有? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check your internet connection to ensure it is stable. A poor connection can prevent real-time data from loading. If the connection is fine,... ⇲
Fix: To enable Face ID, go to the app settings. Look for a section related to security or login options. If Face ID is not available, consider us... ⇲
Fix: Try adjusting the display settings on your iPad. Go to Settings > Display & Brightness and check if changing the display settings helps impr... ⇲
Fix: If you are a PRC citizen, ensure that your account is properly set up with the correct identification and documentation. If you are not a PR... ⇲
Fix: If you need to access your account on a PC, consider using a mobile emulator that allows you to run the app on your computer. This can provi... ⇲
Fix: Ensure that both apps are updated to their latest versions. Go to the App Store and check for updates for both 蚂蚁财富 and Alipay. OR Lo... ⇲
Fix: Check the app's update notes in the App Store to see if the features were removed intentionally or if they are temporarily unavailable. Some... ⇲
Fix: If you have a backup of your device from when the old version was installed, you can restore your device to that backup. This will revert th... ⇲
Fix: Try force closing the app and reopening it. To do this, swipe up from the bottom of the screen (or double-click the home button) to view all... ⇲
Fix: Explore the app's menus thoroughly to see if there are any hidden options for searching or sorting. Sometimes these features are located in... ⇲
Fix: Utilize any available filters or categories within the app to narrow down your search for investment information. This can help you locate w... ⇲
Fix: Keep a record of your feedback submissions and check back periodically for updates in the app. Sometimes changes take time to implement. O... ⇲
Fix: Document your issues clearly and try to use the app's help or support section to find answers to common questions. This can sometimes resolv... ⇲
Fix: Take some time to explore the app's interface. Familiarize yourself with the layout and where different features are located. You can also l... ⇲
Fix: Take time to explore the app and familiarize yourself with its layout. Sometimes, understanding the design can improve your experience. OR... ⇲
Fix: If social features are distracting, look for settings within the app that allow you to customize your experience, such as turning off notifi... ⇲
Fix: Clear the app's cache if possible. This can help improve performance by removing temporary files that may be causing slowdowns. OR Regula... ⇲