fix problems on JUMP PAINT [iphone]

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—— Run into issues on JUMP PAINT ? Get help pending when official support gets back to you!

JUMP PAINT by MediBang
Info:
company: MediBang inc.
: https://medibangpaint.com/en/contact/
: medibangpaint.com
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Syncing issue

Saved work sometimes disappears

Fix: Regularly back up your work by exporting it to your device or cloud storage. This way, if the app fails to save, you still have a copy of yo... ⇲

Inconsistent saving functionality

Fix: After making significant changes, manually save your work by using the 'Save' option in the menu. Make it a habit to save frequently to avoi... ⇲

Hidden layers not saving properly

Fix: Ensure that you are saving your work after making changes to layers. Check the layer settings to confirm they are set to save. OR Try mer... ⇲
 
Crashes issue

Exporting files causes app to crash

Fix: Try exporting files in smaller sizes or lower resolutions to see if that prevents crashes. This can reduce the load on the app during the ex... ⇲

JUMP PAINT closes unexpectedly

Fix: Make sure your device has enough free memory. Go to Settings > General > iPhone Storage and delete unnecessary apps or files. OR Reinstal... ⇲
 
Slow issue

Laggy performance

Fix: Close other apps running in the background to free up system resources. Double-tap the home button and swipe up on apps to close them. OR... ⇲
 
Registration issue

Difficulties with account creation

Fix: Ensure you are using a valid email address and that your password meets any specified requirements (like length or special characters). OR... ⇲
 
Storage issue

Storage limit issues

Fix: Regularly delete unused files or projects from the app to free up space. Go to the app's file management section to manage your storage. O... ⇲
 
Uploads issue

Error messages when sharing images

Fix: Check your internet connection before sharing images. A weak connection can cause errors during the sharing process. OR Try sharing image... ⇲
 
Network issue

Limited offline functionality

Fix: Download any necessary resources or brushes while online, so you can access them offline. Check the app settings for any offline capabilitie... ⇲
 
Support issue

Learning curve for new users

Fix: Utilize online tutorials or user guides available on the MediBang website or YouTube to help you get started with the app. OR Experiment... ⇲

Tools can be complicated to understand

Fix: Take time to explore each tool and its settings. Use the help section within the app to learn about each tool's functionality. OR Join on... ⇲
 
Backup issue

Auto recovery feature unreliable

Fix: Manually save your work frequently to avoid relying solely on the auto recovery feature. Set reminders to save at regular intervals. OR C... ⇲
 
Notifications issue

Notification for saving work can be misleading

Fix: Pay close attention to the app's notifications and ensure you understand what each notification means. Refer to the help section for clarifi... ⇲
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 what users are saying
Good experience
89.8%

Bad experience
6.5%

Neutral
3.7%

~ from our NLP analysis of 1,636 combined software ratings.

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 Private Data JUMP PAINT collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics