fix problems on Microsoft Authenticator [iphone]

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Microsoft Authenticator
Info:
company: Microsoft Corporation
: https://www.support.microsoft.com
: www.microsoft.com
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Backup issue

No backup of MFA secret keys

Fix: 1. To create a backup of your MFA secret keys, manually record the QR codes or secret keys provided during the setup of each account. Store... ⇲
 
Syncing issue

Difficulties syncing with Apple Watch

Fix: 1. Ensure that your Apple Watch is updated to the latest watchOS version. 2. On your iPhone, go to the Watch app, select 'General', and ensu... ⇲
 
Updates issue

Inability to access accounts after updates

Fix: 1. After an update, ensure that you have re-entered your MFA codes if prompted. 2. Check if the app requires any permissions that may have b... ⇲
 
Login issue

Random logouts and authentication issues

Fix: 1. Check your internet connection to ensure it is stable, as poor connectivity can cause authentication issues. 2. Clear the app's cache by... ⇲

No way to verify issues without logging in

Fix: 1. Keep backup codes for each account stored securely, as they can be used to verify your identity without logging in. 2. Regularly check ac... ⇲
 
UI issue

Cumbersome navigation for multiple accounts

Fix: 1. Organize your accounts by using the 'Favorites' feature in the app. Tap on the star icon next to frequently used accounts to make them ea... ⇲

Poor user interface design

Fix: 1. Familiarize yourself with the app layout and features by exploring the settings and help sections within the app. 2. Provide feedback thr... ⇲
 
Customization issue

Notifications not customizable

Fix: 1. Go to Settings > Notifications > Microsoft Authenticator and adjust the notification settings to your preference. You can disable notific... ⇲

Inability to group or organize codes

Fix: 1. Use the 'Favorites' feature to mark frequently used accounts for quick access. 2. Regularly review and delete unused accounts to declutte... ⇲
 
Support issue

Lack of support for account recovery

Fix: 1. Always keep backup codes provided by services when setting up MFA. Store them securely in a password manager. 2. Regularly review and upd... ⇲
 
Bugs issue

Auto-fill feature inconsistently works

Fix: 1. Ensure that auto-fill is enabled in your iPhone settings by going to Settings > Passwords > AutoFill Passwords and toggling on the option... ⇲
 
Privacy issue

Notifications provide too much detail

Fix: 1. Adjust notification settings in the app and in your iPhone settings to limit the information displayed in notifications. 2. Disable notif... ⇲
 
Permissions issue

Microsoft Authenticator takes over all sign-ins

Fix: 1. Review your app settings to see if there is an option to limit the app's role in sign-ins. 2. Use alternative authentication methods for... ⇲
 
Compatibility issue

Inconsistent performance after iOS updates

Fix: 1. After an iOS update, restart your iPhone to refresh all apps and services. 2. Check for updates for the Microsoft Authenticator app in th... ⇲
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 what users are saying
Good experience
94.2%

Bad experience
4.3%

Neutral
1.5%

~ from our NLP analysis of 465,425 combined software ratings.

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 Private Data Microsoft Authenticator collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics