fix problems on VI365 [iphone]

—— Run into issues on VI365? Get help pending when official support gets back to you!

VI365

Info:

company: 瑶朱

: https://shixapp.oss-cn-hongkong.aliyuncs.com/support

Chat with our AI-based VI365 Support

🛠️ Common VI365 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

cameras frequently show offline

Fix: 1. Ensure that your cameras are powered on and within range of your Wi-Fi network. Check the power source and any physical connections. 2. R... ⇲

VI365 crashes when returning to home screen

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store, search for VI365, and check for updates. 2. Clear the app cac... ⇲

Audio issue

audio button causes app to crash

Fix: 1. Check for any updates for the VI365 app in the App Store and install them. 2. Restart your iPhone to clear any temporary glitches that ma... ⇲

Network issue

connection issues with cameras over 25 feet away

Fix: 1. Ensure that there are no physical obstructions between the cameras and the router, such as walls or large furniture. 2. Consider using Wi... ⇲

VI365 fails to find device

Fix: 1. Ensure that Bluetooth and Wi-Fi are enabled on your iPhone. 2. Restart both the app and your iPhone to refresh the connection. 3. Make su... ⇲

camera does not connect to Wi-Fi

Fix: 1. Double-check the Wi-Fi password you are entering during setup. Ensure it is correct and matches your network. 2. Move the camera closer t... ⇲

frequent disconnections after initial setup

Fix: 1. Ensure that your Wi-Fi signal is strong where the camera is located. Consider moving the router closer or using a Wi-Fi extender. 2. Chec... ⇲

Camera issue

unable to delete camera roll

Fix: 1. Check if there is an option in the app settings to manage or delete the camera roll. Look for a 'Manage Storage' or 'Delete Media' option... ⇲

camera setup instructions are unclear

Fix: 1. Look for video tutorials on the official website or YouTube that demonstrate the camera setup process. 2. Refer to the FAQ section of the... ⇲

preset positions do not execute

Fix: 1. Ensure that the camera firmware is up to date. Check for updates in the app. 2. Reconfigure the preset positions by following the setup i... ⇲

Support issue

VI365 lacks helpful troubleshooting options

Fix: 1. Check the app's help section or user manual for any troubleshooting tips that may not be immediately visible. 2. Search online for user f... ⇲

no return policy for faulty cameras

Fix: 1. Keep all receipts and documentation related to your purchase in case you need to address the issue with the retailer. 2. Document any fau... ⇲

Customization issue

no option to change camera name

Fix: 1. Check the app settings thoroughly to see if there is an option to rename the camera. It may be located under device settings or camera ma... ⇲

Compatibility issue

VI365 does not support battery operation

Fix: 1. Check if there are any firmware updates for the app or camera that may add this feature in the future. 2. Consider using a power bank or... ⇲

UI issue

VI365 interface is not user-friendly

Fix: 1. Familiarize yourself with the app by exploring all its features and settings. Take notes on where specific functions are located. 2. Look... ⇲

Crashes issue

VI365 crashes when switching windows

Fix: 1. Make sure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear the app cache if the opt... ⇲