fix problems on Ryde [iphone]

—— Run into issues on Ryde? Get help pending when official support gets back to you!

Ryde - Always nearby

Info:

company: Ryde Technology AS

: https://www.ryde-technology.com

Chat with our AI-based Ryde Support

🛠️ Common Ryde Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Unreliable and unpredictable supply of scooters

Fix: Check the app regularly for scooter availability in your area. The supply can fluctuate based on demand, so try to plan your rides during of... ⇲

Many scooters low on power or unavailable

Fix: Before heading out, use the app to check the battery levels of nearby scooters. Prioritize scooters that are fully charged to avoid running... ⇲

Bugs issue

Bugged system bans users from renting scooters

Fix: If you encounter a ban, try logging out of the app and then logging back in. This can sometimes reset your account status and allow you to r... ⇲

Super buggy client support

Fix: If the in-app support feature is not functioning, try uninstalling and reinstalling the app to see if that resolves the issue. OR Use alt... ⇲

Support issue

Inability to appeal bans efficiently

Fix: Document the issue by taking screenshots of any error messages or notifications regarding the ban. This can help you provide clear informati... ⇲

No ongoing conversation possible with support

Fix: Keep a personal log of your interactions with support, including dates, times, and the content of your messages. This can help you track you... ⇲

Inability to see added files in support tickets

Fix: When submitting a support ticket, ensure that you are following the correct file format and size limits. Check the app's guidelines for supp... ⇲

Customer service unresponsive

Fix: Try reaching out to customer service during their business hours, as response times may vary outside of these hours. OR Utilize social me... ⇲

Payments issue

Glitchy payment options

Fix: Check your payment method settings in the app to ensure that your payment information is up to date and correctly entered. OR If payment... ⇲

Charges without notice during signup

Fix: Review the terms and conditions during the signup process to understand any potential charges. Make sure to read all prompts carefully befor... ⇲

Adds money on top of credits and uses that first

Fix: Check your account settings to see if there is an option to prioritize using credits over cash balance. Some apps allow you to set preferenc... ⇲

Crashes issue

Ryde is nonfunctional

Fix: Ensure that your app is updated to the latest version by checking the App Store for any available updates. Sometimes bugs are fixed in newer... ⇲