fix problems on My PBT [iphone]

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—— Run into issues on My PBT? Get help pending when official support gets back to you!

My PBT
Info:
company: archer malmo
: https://palmbeachtan.com/contact-us
Chat with our AI-based My PBT Support
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Login issue

Unable to log in

Fix: 1. Reset your password: On the login screen, tap on 'Forgot Password?' and follow the prompts to reset your password. Make sure to check you... ⇲
 
Crashes issue

My PBT crashes frequently

Fix: 1. Update the app: Go to the App Store, tap on your profile icon, and check for updates for My PBT. Install any available updates as they ma... ⇲
 
Bugs issue

Inaccurate tan time tracking

Fix: 1. Check settings: Go to the app settings and ensure that the tan time tracking feature is enabled and configured correctly. Adjust any sett... ⇲

My PBT is glitchy and buggy

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find My PBT, and select 'Offload App' to clear temporary files. Reinstall the... ⇲

Rewards and discounts not displaying correctly

Fix: 1. Refresh the app: Close and reopen the app to see if the rewards and discounts load correctly after a fresh start. OR 2. Check for upda... ⇲

Inability to make appointments

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may fix appointment scheduling issues. OR 2. Res... ⇲
 
Support issue

No way to contact support

Fix: 1. Check the app for help sections: Look for a 'Help' or 'FAQ' section within the app that may provide guidance or alternative contact metho... ⇲
 
Account issue

Old email not recognized

Fix: 1. Try different email variations: If you have multiple email addresses, try logging in with each one to see if any are recognized. OR 2.... ⇲

My PBT fails to update account information

Fix: 1. Ensure a stable internet connection: Make sure you are connected to a reliable Wi-Fi or cellular network before attempting to update your... ⇲

Cancellation process is complicated

Fix: 1. Review the app's cancellation policy: Look for any terms or conditions regarding cancellations within the app or on the website to unders... ⇲

My PBT requires constant password resets

Fix: 1. Check for security settings: Review your account security settings to see if there are any options that may be causing frequent password... ⇲

My PBT does not reflect account credits

Fix: 1. Refresh the app: Close and reopen the app to see if the account credits update correctly. OR 2. Log out and log back in: This can some... ⇲
 
Loading issue

Stuck on logo screen

Fix: 1. Force close the app: Double-click the Home button (or swipe up) and swipe up on the My PBT app to close it. Then, reopen the app. OR 2... ⇲
 
Updates issue

My PBT functionality decreases after updates

Fix: 1. Clear app cache: Offload the app from iPhone Storage to clear any residual data that may be causing issues after an update. OR 2. Rein... ⇲
 
Compatibility issue

My PBT is not compatible with newer devices

Fix: 1. Check for updates: Regularly check the App Store for updates that may improve compatibility with newer devices. OR 2. Use an older dev... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
83.1%

Good experience
15.4%

Neutral
1.5%

~ from our NLP analysis of 130 combined software ratings.

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 Private Data My PBT collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics