fix problems on SceneFlow [iphone]

—— Run into issues on SceneFlow ? Get help pending when official support gets back to you!

SceneFlow for HomeKit

Info:

company: SceneFlow Inc

: https://sceneflow.com

Chat with our AI-based SceneFlow Support

🛠️ Common SceneFlow Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Grid system is not smooth

Fix: Try adjusting the grid settings in the app. Go to the settings menu and look for options related to grid layout or performance. Sometimes, r... ⇲

Cannot turn off all lights on a floor easily

Fix: Create a scene that turns off all lights on that floor. Go to the Scenes section, create a new scene, and add all the lights you want to con... ⇲

Settings issue

Lack of controls for video doorbells

Fix: Check if there are any settings within the app that allow you to customize video doorbell controls. Sometimes, these options are hidden in a... ⇲

Compatibility issue

Poor performance on older devices

Fix: Reduce the number of active devices in the app. Go to the device management section and remove any devices that you no longer use to lighten... ⇲

No iPad version available

Fix: Use the iPhone version on your iPad. You can download the iPhone app on your iPad and use it in compatibility mode. OR Look for alternati... ⇲

Loading issue

Camera video doesn’t load for secondary homes

Fix: Ensure that you are connected to the correct Wi-Fi network for the secondary home. Sometimes, connectivity issues can prevent video from loa... ⇲

Requires force restart to load cameras after settings edits

Fix: After making changes, try waiting a few moments before attempting to view the cameras. Sometimes, the app needs time to refresh. OR Check... ⇲

UI issue

Thermostat temperature display inconsistency

Fix: Check the thermostat settings within the app to ensure they are correctly configured. Sometimes, recalibrating the thermostat can resolve di... ⇲

Scenes cannot be turned off by tapping

Fix: Create a toggle scene that turns off the lights or devices when activated. This can serve as a workaround to turn off scenes easily. OR U... ⇲

Dashboard not working

Fix: Restart the app to see if the dashboard loads correctly. Sometimes, a simple restart can resolve temporary glitches. OR Clear the app cac... ⇲

Difficult to navigate

Fix: Familiarize yourself with the app by exploring each section and feature. Sometimes, taking time to learn the layout can improve navigation.... ⇲

Unusable and confusing interface

Fix: Reset the app settings to default. This can sometimes help clear up confusion caused by custom settings. OR Consider looking for user rev... ⇲

Customization issue

No option to add sensors to home screen

Fix: Check if there is a widget feature in the app that allows you to add sensors to your home screen. If available, follow the prompts to add th... ⇲

Updates issue

No updates in over a year

Fix: Check the app store for any beta versions or alternative apps that may offer similar functionality and are actively updated. OR Consider... ⇲

No updates in 3 years

Fix: Consider exploring alternative apps that offer similar functionality and are actively maintained and updated. OR Keep an eye on the app s... ⇲

Slow issue

Lag with many devices

Fix: Limit the number of devices connected to the app. Remove any devices that are not in use to improve performance. OR Try resetting your Wi... ⇲

Syncing issue

Camera feeds do not update

Fix: Check your internet connection. Ensure that your device is connected to a stable Wi-Fi network, as poor connectivity can affect camera feeds... ⇲

Freezing issue

Frequent app freezes

Fix: Close other applications running in the background to free up memory and resources, which can help reduce freezing. OR Uninstall and rein... ⇲

Video issue

Cameras broken in current version

Fix: Check for any available updates for the app that may fix camera issues. Go to the App Store and see if an update is available. OR Try res... ⇲

Support issue

No response from support

Fix: Check the app's FAQ or help section for troubleshooting tips that may address your issue without needing support. OR Look for community f... ⇲

Permissions issue

Lacks user access management

Fix: Check if there are any settings within the app that allow you to manage user access. Sometimes, these options are found in the account setti... ⇲