fix problems on ActiveBuilding [iphone]

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—— Run into issues on ActiveBuilding? Get help pending when official support gets back to you!

ActiveBuilding
Info:
company: RealPage, Inc.
: https://www.realpage.com/support/
: www.activebuilding.com
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Slow issue

Slow loading times for buttons and pages

Fix: Check your internet connection. A slow or unstable connection can cause loading issues. Try switching from Wi-Fi to mobile data or vice vers... ⇲
 
Crashes issue

Frequent crashes and instability

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for ActiveBuilding, and check for updates. If an update i... ⇲
 
UI issue

Inconsistent user interface and navigation

Fix: Familiarize yourself with the app's layout by exploring all available menus and options. Sometimes, taking time to understand the design can... ⇲

Clunky and outdated user experience

Fix: Explore the app's settings for any options to improve performance or user experience. Sometimes, toggling certain features can enhance usabi... ⇲

No back button on certain pages

Fix: Try using the device's built-in back gesture (swipe from the left edge of the screen) to navigate back if the app does not provide a back bu... ⇲
 
Login issue

Requires multiple logins for access

Fix: Check if you have multiple accounts associated with the app. If so, ensure you are logging into the correct account each time. You may want... ⇲

Blank screens during login

Fix: Ensure that your app is updated to the latest version. An outdated app can lead to compatibility issues. Check for updates in the App Store.... ⇲

Frequent logouts despite 'remember me' option

Fix: Check your device settings to ensure that the app is allowed to run in the background. Go to Settings > ActiveBuilding and enable Background... ⇲
 
Payments issue

Poor performance with payment processing

Fix: Check your internet connection to ensure it is stable. Payment processing can be affected by slow connections. Try switching networks if pos... ⇲
 
Messages issue

Inability to delete messages in bulk

Fix: Check if there is an option in the app settings for managing messages. Some apps have a bulk delete feature hidden in settings or under mess... ⇲
 
Customization issue

Confusing design due to customization

Fix: Take time to explore the customization options available in the app. Familiarizing yourself with the features can help reduce confusion. O... ⇲
 
Settings issue

Auto-formatting issues with phone numbers

Fix: Manually enter phone numbers in the correct format as required by the app. Check the app's help section for the correct format guidelines.... ⇲
 
Bugs issue

Unresponsive app behavior

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if it respon... ⇲

Inaccurate tracking numbers for services

Fix: Double-check the tracking numbers you are entering to ensure they are correct. Sometimes, a simple typo can lead to inaccuracies. OR If t... ⇲
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 what users are saying
Good experience
87.5%

Bad experience
8.9%

Neutral
3.6%

~ from our NLP analysis of 19,151 combined software ratings.

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 Private Data ActiveBuilding collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics