fix problems on The Motley Fool [iphone]

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The Motley Fool
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company: The Motley Fool
: https://support.fool.com/hc/en-us
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Login issue

No option for biometric login

Fix: 1. Check if your iPhone supports Face ID or Touch ID. Go to Settings > Face ID & Passcode or Touch ID & Passcode to set it up. 2. If the app... ⇲

Frequent login prompts

Fix: 1. Ensure you are using the latest version of the app. 2. Check your internet connection to ensure it is stable. OR 3. If the app does no... ⇲

The Motley Fool does not store login credentials

Fix: 1. Ensure you are using the latest version of the app. 2. Check your device settings to ensure that the app has permission to store data.... ⇲
 
Syncing issue

Stocks added to portfolio do not appear

Fix: 1. Ensure you are logged into the correct account where the portfolio is saved. 2. Refresh the portfolio page by pulling down on the screen... ⇲
 
Freezing issue

The Motley Fool causes device to freeze

Fix: 1. Restart your iPhone to clear temporary glitches. 2. Ensure the app is updated to the latest version from the App Store. OR 3. If the p... ⇲
 
UI issue

Navigation is difficult compared to the website

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Use the search function to quickly find specific stocks or article... ⇲

The Motley Fool layout is poor and unintuitive

Fix: 1. Spend some time exploring the app to become familiar with its layout. 2. Use the search function to quickly access features. OR 3. Con... ⇲

Touch function issues when selecting stocks

Fix: 1. Restart your iPhone to clear any temporary glitches. 2. Ensure the app is updated to the latest version. OR 3. If the issue persists,... ⇲
 
Glitches issue

Glitches in removing stocks from portfolio

Fix: 1. Try removing the stock again by swiping left on the stock name in your portfolio and selecting 'Remove.' 2. If it does not work, restart... ⇲
 
Customization issue

Font size issues in articles

Fix: 1. Adjust the font size in your iPhone settings by going to Settings > Display & Brightness > Text Size and adjusting the slider. 2. Check i... ⇲
 
Bugs issue

Recommendation dates do not align

Fix: 1. Check for any app updates that may fix this issue. 2. Refresh the app by closing it completely and reopening it. OR 3. If the dates ar... ⇲

Errors when executing actions

Fix: 1. Restart the app and try the action again. 2. Ensure you are using the latest version of the app. OR 3. If errors persist, try logging... ⇲

Wrong articles open when selected

Fix: 1. Restart the app to refresh its functionality. 2. Ensure the app is updated to the latest version. OR 3. If the issue persists, try uni... ⇲
 
Settings issue

Filters are less functional

Fix: 1. Ensure you are using the latest version of the app. 2. Try resetting the filters by clearing any selections and starting fresh. OR 3.... ⇲
 
Ads issue

Constant upselling of services

Fix: 1. Look for an option in the app settings to disable notifications or promotional messages. 2. Use the app's features without engaging with... ⇲
 
Notifications issue

Notifications do not open articles

Fix: 1. Check your notification settings in the app to ensure they are enabled. 2. Ensure your iPhone's notification settings for the app are als... ⇲

The Motley Fool does not remember notifications

Fix: 1. Check your notification settings in the app to ensure they are enabled. 2. Ensure your iPhone's notification settings for the app are als... ⇲
 
Audio issue

Podcast playback issues

Fix: 1. Ensure you have a stable internet connection while streaming podcasts. 2. Restart the app and try playing the podcast again. OR 3. If... ⇲

Audio player resets when switching apps

Fix: 1. Ensure you are using the latest version of the app. 2. Restart your iPhone to clear any temporary glitches. OR 3. If the issue persist... ⇲
 
Video issue

Inconsistent availability of replays

Fix: 1. Check for any app updates that may address this issue. 2. Refresh the app by closing it completely and reopening it. OR 3. If replays... ⇲
 
Search issue

Difficult to find basic information

Fix: 1. Use the search function within the app to quickly locate information. 2. Familiarize yourself with the app's layout to know where to find... ⇲
 
Screen issue

Splash screen brightness is too high

Fix: 1. Adjust your device's brightness settings by swiping down from the top right corner and adjusting the brightness slider. 2. Check if the a... ⇲
 
Crashes issue

Crashes when accessing restricted articles

Fix: 1. Ensure you are logged into your account with the appropriate subscription level. 2. Restart the app and try accessing the article again.... ⇲
 
Slow issue

Slow loading times

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it improves loading times. 2. Clear the ap... ⇲
 
Compatibility issue

Inconsistent access to app features

Fix: 1. Ensure you are logged into the correct account and that your subscription is active. 2. Restart the app to refresh its functionality. O... ⇲
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 what users are saying
Bad experience
54.9%

Good experience
35.9%

Neutral
9.2%

~ from our NLP analysis of 142 combined software ratings.

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 Private Data The Motley Fool collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

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