—— Run into issues on 标准日本语(日语教材)? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check your internet connection. A weak or unstable connection can cause the app to log you out frequently. Try switching between Wi-Fi and m... ⇲
Fix: Double-check the information you are entering during registration. Ensure that all required fields are filled out correctly and that your em... ⇲
Fix: Verify that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
Fix: Restart your iPhone. This can help clear temporary glitches that may be causing the app to crash. OR Uninstall and reinstall the app. Thi... ⇲
Fix: Ensure that you are entering the activation code correctly, including any dashes or special characters. Check for typos. OR If the code h... ⇲
Fix: If you receive this message, ensure that you are not trying to use the same code on multiple devices. Each code is typically valid for one d... ⇲
Fix: Check for updates for both the app and your iPhone's operating system. Keeping both updated can improve performance and optimization. OR... ⇲
Fix: Use a password manager app to store your passwords securely. This way, you can easily access them without needing the app to remember them.... ⇲
Fix: Use the 'Forgot Password' link on the login screen. Follow the instructions sent to your registered email to reset your password. OR If t... ⇲
Fix: Check the app's documentation or settings to see if there is a limit on the number of devices you can log in from. If so, consider logging o... ⇲
Fix: Use the app in full-screen mode and switch between apps using the app switcher. This is a workaround until split-screen support is added.... ⇲
Fix: Check your iPad's orientation lock. Swipe down from the top-right corner to access the Control Center and ensure that the orientation lock i... ⇲
Fix: Ensure that your Apple ID is set up for in-app purchases. Go to Settings > [your name] > Media & Purchases and check your settings. OR Ch... ⇲
Fix: Familiarize yourself with the app's layout by exploring all menus and options. Look for a tutorial or help section within the app that may g... ⇲
Fix: Try to identify specific areas where the experience is inconsistent and take notes. This can help you understand patterns and work around th... ⇲
Fix: Check if there is an option to remove ads through a subscription or in-app purchase. This can enhance your experience by removing obstructio... ⇲