fix problems on MySynchrony [iphone]

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—— Run into issues on MySynchrony? Get help pending when official support gets back to you!

MySynchrony
Info:
company: Synchrony Financial
: https://www.mysynchrony.com/mysyf/faqs.html
: www.mysynchrony.com
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Payments issue

Delayed payment updates

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Log out o... ⇲

High fees and charges

Fix: 1. Review the terms and conditions of your account to understand the fee structure. 2. Set up alerts for payment due dates to avoid late fe... ⇲

MySynchrony does not recognize payment history

Fix: 1. Log out and log back into the app to refresh your account data. 2. Check your internet connection to ensure it is stable. 3. Clear the... ⇲

Automatic payment setup not available

Fix: 1. Check the app settings to see if there is an option for automatic payments. 2. If not available, set reminders for manual payments to av... ⇲

Limited visibility of payment plans

Fix: 1. Check the app settings for any options to view payment plans. 2. Log out and log back in to refresh your account information. 3. Review... ⇲

Frequent errors during payment attempts

Fix: 1. Ensure your internet connection is stable. Switch between Wi-Fi and cellular data if necessary. 2. Clear the app's cache and data by goi... ⇲
 
Account issue

Inability to access multiple accounts easily

Fix: 1. Log out of the current account by going to Settings within the app and selecting 'Log Out.' 2. To switch accounts, log in with the new a... ⇲

Inconsistent account information

Fix: 1. Log out and log back into the app to refresh your account data. 2. Check for any updates to the app in the App Store and install them.... ⇲

Inability to remove unauthorized phone numbers

Fix: 1. Go to the account settings within the app and look for the option to manage phone numbers. 2. If you cannot remove the number, try loggi... ⇲
 
Support issue

Poor customer service response

Fix: 1. Utilize the in-app support feature to submit a ticket or request assistance. 2. Check the FAQ section within the app for common issues a... ⇲

Poor chat support functionality

Fix: 1. Try using the chat support during off-peak hours for potentially better response times. 2. Use the in-app support feature to submit a ti... ⇲
 
Security issue

Security flaws in account verification

Fix: 1. Enable two-factor authentication (if available) for added security. 2. Regularly update your password and use a strong, unique password... ⇲
 
Login issue

MySynchrony redirects to browser for login

Fix: 1. Ensure that your default browser settings are correctly configured on your iPhone. 2. Clear the browser cache and cookies to ensure a sm... ⇲
 
Updates issue

MySynchrony requires frequent updates

Fix: 1. Enable automatic updates for apps on your iPhone by going to Settings > App Store and toggling on 'App Updates.' 2. Regularly check the... ⇲
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 what users are saying
Good experience
94.2%

Bad experience
4.5%

Neutral
1.2%

~ from our NLP analysis of 37,509 combined software ratings.

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 Private Data MySynchrony collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics