fix problems on DoTERRA Shop [iphone]

—— Run into issues on DoTERRA Shop? Get help pending when official support gets back to you!

doTERRA Shop

Info:

company: dōTERRA International, LLC

: https://www.doterra.com/US/en/contact-us

: www.doterra.com

Chat with our AI-based doTERRA Shop Support

🛠️ Common doTERRA Shop Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

doTERRA Shop freezes frequently

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the doTERRA Shop... ⇲

Slow loading times

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the loading times improve. 2. Close any ot... ⇲

UI issue

Inability to browse all products

Fix: 1. Use the search function to find specific products. 2. Check if there are any filters applied that may limit the product view. 3. If the a... ⇲

Confusing loyalty order management

Fix: 1. Review the loyalty program details in the app settings or help section to understand how it works. 2. Keep a manual record of your loyalt... ⇲

Search issue

Difficult to find products without searching

Fix: 1. Familiarize yourself with the app layout and any available categories or sections. 2. Use the search bar effectively by typing in keyword... ⇲

Syncing issue

Cart items disappear when leaving the app

Fix: 1. Ensure you are logged into your account before adding items to the cart. 2. Try to keep the app open until you complete your purchase to... ⇲

Payments issue

Cannot use account credit at checkout

Fix: 1. Verify that you have sufficient account credit available. 2. Ensure you are logged into the correct account that holds the credit. OR... ⇲

Bugs issue

Barcode feature not functioning properly

Fix: 1. Ensure your camera permissions are enabled for the app by going to Settings > Privacy > Camera and allowing access. 2. Clean your camera... ⇲

Issues with wish list functionality

Fix: 1. Ensure you are logged into your account when adding items to your wish list. 2. Try removing and re-adding items to see if that resolves... ⇲

Battery issue

doTERRA Shop makes phone excessively hot

Fix: 1. Close other apps running in the background to reduce the load on your device. 2. Avoid using the app while charging your phone to prevent... ⇲

Customization issue

Limited categories for browsing

Fix: 1. Use the search function to find specific products or categories that may not be immediately visible. 2. Explore any available filters or... ⇲

No option to shop by category

Fix: 1. Use the search bar to find products by typing in category names. 2. Check if there are any filters or sorting options available in the ap... ⇲

Missing special offers and limited time items

Fix: 1. Regularly check the app's promotions section or notifications for updates on special offers. 2. Follow doTERRA on social media for announ... ⇲

Glitches issue

Glitches during checkout process

Fix: 1. Ensure you have a stable internet connection during checkout. 2. Try clearing the app cache or reinstalling the app to resolve any glitch... ⇲

Updates issue

Inconsistent performance across updates

Fix: 1. After an update, restart your iPhone to refresh the app's performance. 2. Clear the app's cache by going to Settings > General > iPhone S... ⇲

Requires frequent logins

Fix: 1. Ensure the 'Remember Me' option is selected when logging in to reduce the frequency of logins. 2. Check your app settings to see if there... ⇲