fix problems on WS+Absences [iphone]

—— Run into issues on WS+Absences? Get help pending when official support gets back to you!

WS+Absences

Info:

company: West Educational Leasing, Inc

: https://ess.com/contact

: ess.com

Chat with our AI-based WS+Absences Support

🛠️ Common WS+Absences Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Support requests not filled in time

Fix: Check the app for any updates. Sometimes, support issues can be resolved with the latest version of the app. Go to the App Store, search for... ⇲

Subs complain about app functionality

Fix: Encourage subs to ensure they have the latest version of the app installed. They can check for updates in the App Store. If they are experie... ⇲

UI issue

Options disappear after accepting a job

Fix: Instruct users to restart the app after accepting a job. Sometimes, the app needs a refresh to display the updated options. Close the app co... ⇲

No reasons show up in absence drop box

Fix: Ensure that the app is updated to the latest version, as this may fix bugs related to the absence drop box. Users can check for updates in t... ⇲

No option to write in real reason for absence

Fix: Check if there is a settings option that allows for custom reasons. Users should explore the app settings to see if this feature can be enab... ⇲

Difficult to maneuver in the app

Fix: Encourage users to familiarize themselves with the app's layout. They can take a few minutes to explore each section to understand where eve... ⇲

Bugs issue

Cannot submit absence request

Fix: Check if all required fields are filled out correctly. Sometimes, missing information can prevent submission. Users should review their entr... ⇲

Cannot create absence for today and tomorrow

Fix: Verify that the app settings allow for creating absences for the current and next day. Users should check if there are any restrictions set... ⇲

Cannot assign sub when creating absence

Fix: Ensure that the user has the necessary permissions to assign a sub. Sometimes, user roles can restrict certain functionalities. Users should... ⇲

Customization issue

No option to choose favorite subs

Fix: Check if there is a favorites or preferred subs feature in the app settings. Users should look for any options that allow them to mark subs... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.5%

Neutral

1.9%

Bad experience

1.6%

~ from our NLP analysis of 3,146 combined software ratings.

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Private Data WS+Absences collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics