fix problems on MyASNB [iphone]

—— Run into issues on MyASNB? Get help pending when official support gets back to you!

myASNB

Info:

company: Permodalan Nasional Bhd

: https://www.myasnb.com.my/

: www.asnb.com.my

Chat with our AI-based myASNB Support

🛠️ Common myASNB Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

blank screen when viewing account statement

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the myASNB app of... ⇲

timeout error when filling details

Fix: 1. Ensure you have a stable internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa. 2. Restart your iPhone to... ⇲

Bugs issue

redemption feature does not work

Fix: 1. Ensure that you are following the correct steps for redemption as outlined in the app. 2. Check if there are any restrictions or requirem... ⇲

unusable app

Fix: 1. Restart your iPhone to clear any temporary glitches that may be affecting the app's performance. 2. Check for any available updates in th... ⇲

Account issue

unable to retrieve unitholder info

Fix: 1. Ensure that you are logged into the correct account associated with your unitholder information. 2. Restart the app and try accessing the... ⇲

too many attempts error

Fix: 1. Wait for a specified period (usually 15-30 minutes) before trying to log in again to reset the attempt counter. 2. Ensure you are enterin... ⇲

automatic logout with no recovery option

Fix: 1. Check your app settings to see if there is an option to stay logged in or remember your login details. 2. Ensure that your device is not... ⇲

5000ms timeout error on login

Fix: 1. Ensure you have a stable internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa. 2. Restart your iPhone to... ⇲

UI issue

poorly designed app

Fix: 1. Familiarize yourself with the app layout and features by exploring the menus and options. 2. Use the app's help or tutorial section if av... ⇲

Loading issue

myASNB fails to load

Fix: 1. Check your internet connection to ensure it is stable. Switch between Wi-Fi and mobile data to see if that resolves the issue. 2. Restart... ⇲