fix problems on CTLS Parent [iphone]

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CTLS Parent
Info:
company: ParentSquare
: https://parentsquare.zendesk.com
: www.parentsquare.com
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Performance issue

inconsistent performance

Fix: 1. Close Background Apps: Double-tap the home button (or swipe up from the bottom on newer models) to view open apps. Swipe up on apps to cl... ⇲
 
Notifications issue

excessive notifications

Fix: 1. Adjust Notification Settings: Go to Settings > Notifications > CTLS Parent. Here, you can customize which notifications you want to recei... ⇲
 
Content issue

lack of useful information

Fix: 1. Explore All Features: Ensure you are familiar with all the features of the app. Sometimes useful information is hidden in different secti... ⇲

missing assignment details

Fix: 1. Check with Teachers: If assignments are missing, reach out to your child's teachers to confirm if they have been posted in the app. 2. R... ⇲

duplicate information

Fix: 1. Check for Sync Issues: Ensure that your account is not syncing with multiple profiles that may cause duplication. 2. Manually Remove Dup... ⇲
 
UI issue

difficult navigation

Fix: 1. Familiarize Yourself with the Layout: Spend some time exploring the app to understand its layout and navigation. 2. Use the Search Funct... ⇲

confusing user interface

Fix: 1. Review Help Resources: Look for any help or tutorial sections within the app that can guide you through its features. 2. Create a Cheat... ⇲

overly complex for students

Fix: 1. Simplify Navigation: Help students create a simple guide or flowchart to navigate the app more easily. 2. Provide Training: Spend time w... ⇲
 
Compatibility issue

multiple platforms required

Fix: 1. Use a Single Device: If possible, try to use the app on a single device to minimize the need to switch between platforms. 2. Sync Data:... ⇲

no centralized access to resources

Fix: 1. Bookmark Important Links: If the app does not provide centralized access, consider bookmarking important resources in your web browser fo... ⇲
 
Glitches issue

glitches affecting usability

Fix: 1. Restart the App: Close the app completely and reopen it to see if the glitches persist. 2. Clear App Cache: Offload the app as described... ⇲
 
Features issue

limited functionality for parents

Fix: 1. Explore All Features: Make sure you are utilizing all available features in the app. Sometimes functionality is not immediately obvious.... ⇲
 
Messages issue

inability to reply to teacher emails

Fix: 1. Use Alternative Email: If the app does not allow replies, use your regular email app to respond to teachers directly. 2. Copy and Paste:... ⇲
 
Network issue

server issues

Fix: 1. Check Server Status: If the app is down, check online for any announcements regarding server maintenance or outages. 2. Wait and Retry:... ⇲
 
Updates issue

lack of real-time updates

Fix: 1. Refresh the App: Manually refresh the app by pulling down on the screen to check for updates. 2. Check Notification Settings: Ensure tha... ⇲
 
Customization issue

no personalized content

Fix: 1. Customize Settings: Check if there are settings within the app that allow you to customize the content you see based on your preferences.... ⇲

failure to address diverse family situations

Fix: 1. Explore Customization Options: Check if the app allows for any customization to better fit your family's needs. 2. Share Experiences: Co... ⇲
 
Support issue

inadequate support for working parents

Fix: 1. Utilize App Features: Make sure to use all features of the app that can help manage time and tasks effectively. 2. Create a Schedule: De... ⇲
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 what users are saying
Good experience
66.7%

Bad experience
26.0%

Neutral
7.3%

~ from our NLP analysis of 1,062 combined software ratings.

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 Private Data CTLS Parent collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics