fix problems on Shopmonkey [iphone]

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—— Run into issues on Shopmonkey ? Get help pending when official support gets back to you!

Shopmonkey for Techs
Info:
company: Shopmonkey
: https://help.shopmonkey.io/en/
: www.shopmonkey.io
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Bugs issue

random deletion of inspections

Fix: Make it a habit to save inspections frequently while working on them. If the app allows, create drafts of inspections to prevent loss of dat... ⇲

inability to add mileage

Fix: Ensure that you are following the correct steps to add mileage. Check the app's user guide or help section for specific instructions on how... ⇲

redirects to wrong profiles

Fix: Log out of the app and log back in to reset your session. This can help clear any session-related issues causing the redirects. OR Check... ⇲

lack of access to diagrams

Fix: If diagrams are not loading, ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that reso... ⇲

inaccurate labor time

Fix: Double-check the labor time entries for accuracy. If you notice discrepancies, manually adjust the entries as needed. OR Keep a log of la... ⇲

inability to view inventory on mobile

Fix: Check if the inventory feature is available in the mobile version of the app. If not, access inventory through a desktop version if possible... ⇲

notes sometimes don’t save

Fix: After entering notes, ensure you tap 'Save' or 'Done' before exiting the section. This can help prevent loss of information. OR Try writi... ⇲

drops customer and vehicle from orders

Fix: Regularly check your orders for any missing information. If you notice a drop, re-enter the customer and vehicle details immediately. OR... ⇲

inconsistent app performance

Fix: Regularly update the app to the latest version to benefit from performance improvements and bug fixes. OR Clear the app's cache and data... ⇲

missing employee notes section

Fix: Check if the employee notes section is hidden or located in a different part of the app. Explore all tabs and settings. OR If the feature... ⇲

no access to wiring diagrams and TSBs

Fix: Ensure you have a stable internet connection, as diagrams may require online access. Try refreshing the app or restarting it. OR If diagr... ⇲

cannot mark job as complete despite being assigned

Fix: Check if there are any prerequisites that need to be fulfilled before marking a job as complete, such as entering labor time or notes. OR... ⇲
 
UI issue

poor organization of features

Fix: Familiarize yourself with the app's layout and features. Create a checklist of frequently used features to streamline your workflow. OR C... ⇲
 
Support issue

no customer service line

Fix: Utilize the app's help section or FAQ for common issues. Many apps have built-in support resources that can assist you. OR Engage with th... ⇲
 
Slow issue

extremely slow performance

Fix: Close any other apps running in the background to free up resources on your device. This can help improve the performance of Shopmonkey. O... ⇲
 
Network issue

cloud-based issues affect business

Fix: Ensure you have a reliable internet connection. If possible, switch to a different network to see if performance improves. OR Keep a loca... ⇲
 
Customization issue

inability to change vehicle information

Fix: Check if you have the necessary permissions to edit vehicle information. If not, ensure you are logged in with the correct account. OR If... ⇲

cannot reorganize work orders

Fix: Check if there is a specific method or setting within the app to reorder work orders. Refer to the user guide for instructions. OR If reo... ⇲
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 what users are saying
Good experience
92.1%

Neutral
4.4%

Bad experience
3.5%

~ from our NLP analysis of 1,076 combined software ratings.

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 Private Data Shopmonkey collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics