fix problems on YI Smart Dash Camera [iphone]

—— Run into issues on YI Smart Dash Camera? Get help pending when official support gets back to you!

YI Smart Dash Camera

Info:

company: Shanghai Xiaoyi Technology Co., Ltd.

: http://www.yitechnology.com/support/index.html

: www.yitechnology.com

Chat with our AI-based YI Smart Dash Camera Support

🛠️ Common YI Smart Dash Camera Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

scrubbing videos doesn't work

Fix: Ensure that you are using the latest version of the YI Smart Dash Camera app. Go to the App Store, search for the app, and check if an updat... ⇲

requires location sharing to connect

Fix: Check your device settings. Go to Settings > Privacy > Location Services, and ensure that location services are enabled for the YI Smart Das... ⇲

Network issue

manual WiFi connection needed

Fix: To simplify the connection process, save the dash camera's WiFi credentials in your iPhone's WiFi settings. This way, your phone will automa... ⇲

YI Smart Dash Camera fails to recognize WiFi connection

Fix: Forget the WiFi network in your iPhone settings and reconnect. Go to Settings > WiFi, tap on the network, and select 'Forget This Network.'... ⇲

YI Smart Dash Camera fails to connect to dashcam

Fix: Ensure that the dash camera is powered on and within range of your iPhone. If necessary, restart the dash camera and try connecting again.... ⇲

YI Smart Dash Camera requires cellular data to function

Fix: Check the app settings to see if there is an option to allow the app to function over WiFi only. Disable any settings that require cellular... ⇲

Video issue

videos not visible in app album

Fix: Check the app's permissions. Go to Settings > Privacy > Photos and ensure that the YI Smart Dash Camera app has permission to access your ph... ⇲

poor video quality in app

Fix: Check the video quality settings in the app. Go to the settings menu and look for video quality options. Adjust to a higher quality if avail... ⇲

Audio issue

audio issues in downloaded videos

Fix: Ensure that your phone's volume is turned up and not muted. Sometimes, the audio may be playing but is not audible due to device settings.... ⇲

Crashes issue

YI Smart Dash Camera crashes after update

Fix: Uninstall and reinstall the YI Smart Dash Camera app. This can help resolve any corrupted files that may have been introduced during the upd... ⇲

Loading issue

live feed not loading

Fix: Ensure that your dash camera is powered on and connected to the same WiFi network as your iPhone. If not, reconnect the camera to the WiFi a... ⇲

Freezing issue

YI Smart Dash Camera freezes when changing camera name

Fix: Try changing the camera name in a different section of the app, if available. Sometimes, specific settings pages may be more stable than oth... ⇲

Screen issue

black screen when accessing live video

Fix: Check your WiFi connection. A weak or unstable connection can cause the live feed to not load properly. Move closer to the camera or reset y... ⇲

Downloads issue

videos fail to download

Fix: Ensure that you have enough storage space on your iPhone. Go to Settings > General > iPhone Storage to check available space. If storage is... ⇲

Compatibility issue

inconsistent performance across devices

Fix: Ensure that all devices are running the same version of the YI Smart Dash Camera app. Check for updates on each device and update as necessa... ⇲

YI Smart Dash Camera does not support iOS 13

Fix: If you are using an older version of iOS, consider updating your iPhone to a newer version that is compatible with the app. Go to Settings >... ⇲

Bugs issue

YI Smart Dash Camera randomly saves unwanted footage

Fix: Check the app settings for any options related to automatic saving of footage. Disable any features that may be causing unwanted saves. OR... ⇲

YI Smart Dash Camera does not function as advertised

Fix: Review the app settings to ensure all features are enabled and configured correctly. Sometimes, features may not work as expected due to inc... ⇲

Support issue

customer support issues

Fix: Utilize online resources such as FAQs, forums, or user communities related to the YI Smart Dash Camera for troubleshooting tips and solution... ⇲