fix problems on Five Star Bank Digital Banking [iphone]

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—— Run into issues on Five Star Bank Digital Banking? Get help pending when official support gets back to you!

Five Star Bank Digital Banking
Info:
company: Five Star Bank
: https://www.five-starbank.com/about/contact-us
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UI issue

Five Star Bank Digital Banking is not intuitive for setting up autopay

Fix: Look for a tutorial or help section within the app that may guide you through the autopay setup process. This is often found in the 'Help' o... ⇲

Accept payments window takes up too much screen space

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and see if changing the text size or display settin... ⇲

Bill pay system is not user friendly

Fix: Look for a tutorial or help section within the app that may provide guidance on using the bill pay feature. This can often help clarify any... ⇲
 
Camera issue

Camera function for check deposit is inconsistent

Fix: Ensure that you are in a well-lit area and that the check is placed on a flat surface. Hold your phone steady and try to align the check wit... ⇲
 
Account issue

Password reset process is difficult

Fix: Follow the password reset link carefully and ensure that you are entering the correct email associated with your account. Check your spam fo... ⇲

Lack of access to interest rate and term details for CDs

Fix: Check the 'Products' or 'Savings' section of the app to see if there are any links or options to view details about CDs, including interest... ⇲
 
Updates issue

Account balance updates are inaccurate

Fix: Log out of the app and log back in to refresh your account information. This can sometimes resolve temporary discrepancies in balance update... ⇲

Some buttons do not work after updates

Fix: Try restarting your iPhone to refresh the app's functionality. This can often resolve issues with unresponsive buttons after an update. OR... ⇲
 
Loading issue

Loading issues with the app

Fix: Check your internet connection to ensure you have a stable connection. Try switching between Wi-Fi and cellular data to see if the loading i... ⇲
 
Notifications issue

Text alerts for transactions lack detail

Fix: Check the notification settings within the app to see if there are options to customize the level of detail in transaction alerts. Look for... ⇲
 
Login issue

Face ID sign-in often fails

Fix: Ensure that Face ID is set up correctly on your iPhone. Go to Settings > Face ID & Passcode and make sure that the app is enabled for Face I... ⇲
 
Glitches issue

Glitches causing incorrect balance display

Fix: Log out of the app and log back in to refresh your account data. This can often resolve temporary glitches in balance display. OR If the... ⇲
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 what users are saying
Good experience
82.1%

Bad experience
14.4%

Neutral
3.4%

~ from our NLP analysis of 1,310 combined software ratings.

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 Private Data Five Star Bank Digital Banking collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics