fix problems on AMP Smart [iphone]

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—— Run into issues on AMP Smart? Get help pending when official support gets back to you!

AMP Smart
Info:
company: AMP Security LLC.
: https://ampsmart.com/contact-us/
: ampsmart.com
Chat with our AI-based AMP Smart Support
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Camera issue

Camera signal frequently lost

Fix: 1. Check the placement of your camera. Ensure it is within range of your Wi-Fi signal. If it’s too far, consider moving it closer to the rou... ⇲

Doorbell camera often malfunctions

Fix: 1. Ensure the doorbell camera is properly connected to your Wi-Fi network. Check the connection status in the app. 2. Restart the doorbell c... ⇲

Video clips must be deleted manually one by one

Fix: 1. Open the AMP Smart app and navigate to the video clips section. 2. Check if there is a 'Select All' option to select multiple clips at on... ⇲

Limited camera feeds available

Fix: 1. Check your subscription plan to see if it limits the number of camera feeds. If it does, consider upgrading your plan if more feeds are n... ⇲

Poor image quality from cameras

Fix: 1. Ensure the camera lens is clean and free from obstructions. 2. Check the camera settings in the app to ensure it is set to the highest qu... ⇲
 
Support issue

Inadequate customer support

Fix: 1. Utilize the app's FAQ or help section for common issues and troubleshooting tips. 2. Check online forums or community groups for user-sha... ⇲

No chat feature for support

Fix: 1. Use the FAQ section in the app or on the website for common issues. 2. Consider reaching out through social media channels if available,... ⇲

Long wait times for customer service responses

Fix: 1. Utilize the app's FAQ section for immediate answers to common questions. 2. Document your issues and solutions you’ve tried to expedite t... ⇲
 
Settings issue

AMP Smart does not allow modification of camera settings

Fix: 1. Ensure you are logged into the correct account that has access to modify camera settings. 2. Check for any app updates that may include n... ⇲

Requires logging into website for basic changes

Fix: 1. Familiarize yourself with the web portal and bookmark it for easier access. 2. Keep your login credentials handy to streamline the proces... ⇲
 
Notifications issue

Notifications persist despite being turned off

Fix: 1. Go to your iPhone's Settings > Notifications > AMP Smart and ensure notifications are turned off. 2. Restart your iPhone to ensure the se... ⇲

Delayed notifications for doors and windows

Fix: 1. Check your internet connection to ensure it is stable. 2. Go to the app settings and ensure that notifications are enabled for doors and... ⇲
 
Glitches issue

Glitches in app functionality

Fix: 1. Close the app completely and restart your iPhone. 2. Check for app updates in the App Store and install any available updates. OR 1. I... ⇲
 
Video issue

Live video feed often pixelated or choppy

Fix: 1. Check your internet speed using a speed test app. If the speed is low, consider upgrading your internet plan or moving closer to the rout... ⇲

Inconsistent video recording

Fix: 1. Check the camera's storage settings to ensure there is enough space for recordings. 2. Restart the camera and the app to refresh the reco... ⇲
 
Ads issue

Pushy sales tactics reported

Fix: 1. If you receive unsolicited offers, ignore them and focus on using the app. 2. Review your account settings to ensure you are not subscrib... ⇲
 
Payments issue

High cancellation fees

Fix: 1. Review your subscription agreement to understand the cancellation policy. 2. Set reminders for when your contract is up for renewal to av... ⇲

Automatic contract renewals without consent

Fix: 1. Review your account settings to see if there is an option to disable automatic renewals. 2. Set reminders for when your contract is up fo... ⇲
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 what users are saying
Bad experience
45.7%

Good experience
44.7%

Neutral
9.6%

~ from our NLP analysis of 293 combined software ratings.

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 Private Data AMP Smart collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location