fix problems on Capital Credit Union [iphone]

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—— Run into issues on Capital Credit Union ? Get help pending when official support gets back to you!

Capital Credit Union Mobile
Info:
company: Capital Credit Union
: https://www.capitalcu.com
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Compatibility issue

Limited app functionality compared to website

Fix: Familiarize yourself with the app's features by exploring all sections. Some functionalities may be located in different areas than expected... ⇲
 
Account issue

Inability to manage transfers through app

Fix: Check if the app has a 'Transfers' section. If it does not, use the website to manage your transfers, as it may offer more comprehensive opt... ⇲
 
Glitches issue

Glitches in Safari for external account addition

Fix: Clear your Safari browser cache and cookies. Go to Settings > Safari > Clear History and Website Data. Then, try adding the external account... ⇲
 
Customization issue

Inability to reorder accounts

Fix: Check the app settings to see if there is an option to manage account order. If not, this feature may not be available in the app. OR Use... ⇲
 
UI issue

Loss of account balance visibility during transactions

Fix: Ensure that you are viewing the correct transaction details. Sometimes, the balance may not update until the transaction is fully processed.... ⇲

No landscape view option on iPad

Fix: Check if the app has been updated to support landscape mode. If not, you may need to use the app in portrait mode until an update is release... ⇲
 
Bugs issue

Mobile deposit feature malfunction

Fix: Ensure that you are following the correct steps for mobile deposits. Check that your camera is functioning properly and that you are capturi... ⇲
 
Login issue

Mandatory user ID entry for login

Fix: If you find entering your user ID cumbersome, consider using a password manager to store and autofill your login credentials. OR Check if... ⇲

Unreliable login access

Fix: Ensure that you are entering the correct credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲
 
Payments issue

Difficult bill pay process

Fix: Take time to familiarize yourself with the bill pay section of the app. Look for tutorials or help sections within the app that may guide yo... ⇲

Lack of payment history visibility

Fix: Check the 'Transactions' or 'History' section of the app to see if payment history is available there. If not, this feature may not be suppo... ⇲
 
Security issue

Absence of 2FA options like Authy

Fix: Check the app settings to see if there are any security options available. If 2FA is not supported, consider using a strong password as an a... ⇲
 
Slow issue

Slow app performance

Fix: Close any background apps that may be consuming resources. Restart your device to free up memory and improve performance. OR Ensure that... ⇲
 
Updates issue

Loss of banking history after upgrade

Fix: Check if the app has a 'History' or 'Transactions' section where your past transactions may still be accessible. Sometimes, data may be temp... ⇲

Inability to rearrange account order after update

Fix: Check the app settings to see if there is an option to manage account order. If not, this feature may not be available in the app after the... ⇲
 
Support issue

Unhelpful support when locked out

Fix: If you are locked out, try using the 'Forgot Password' feature to regain access. Follow the prompts carefully to reset your login informatio... ⇲
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 what users are saying
Good experience
92.0%

Bad experience
4.3%

Neutral
3.7%

~ from our NLP analysis of 5,098 combined software ratings.

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 Private Data Capital Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics