fix problems on KT Connect [iphone]

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—— Run into issues on KT Connect? Get help pending when official support gets back to you!

KT Connect
Info:
company: Kangarootime, Inc.
: https://www.kangarootime.com
: www.kangarootime.com
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Notifications issue

lack of notifications

Fix: 1. Check Notification Settings: Go to your iPhone's Settings > Notifications > KT Connect. Ensure that notifications are enabled and set to... ⇲
 
Messages issue

no messaging feature

Fix: 1. Use Alternative Communication: If the app lacks a messaging feature, consider using email or a phone call to communicate with daycare sta... ⇲

no ability to message teachers

Fix: 1. Use Alternative Communication: If the app lacks a messaging feature, consider using email or a phone call to communicate with teachers. K... ⇲
 
Loading issue

pictures take too long to load

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if loading times i... ⇲

lag while loading content

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if loading times i... ⇲
 
Features issue

inability to mark child absent

Fix: 1. Use Alternative Methods: If the app does not allow you to mark your child absent, contact the daycare directly via phone or email to info... ⇲

no health screening

Fix: 1. Use Alternative Health Screening: If the app does not provide health screening, check with your daycare for any alternative methods they... ⇲

no mobile check-in

Fix: 1. Use Alternative Check-In Methods: If mobile check-in is not available, check with your daycare for alternative check-in procedures, such... ⇲

no daily summaries

Fix: 1. Request Daily Summaries: If the app does not provide daily summaries, ask your daycare if they can provide this information via email or... ⇲

pictures do not carry metadata

Fix: 1. Use Alternative Photo Management: If the app does not support metadata, consider using a different app for photo management that retains... ⇲

inability to see check-in/check-out times

Fix: 1. Request Check-In/Out Times: If the app does not display check-in/check-out times, ask your daycare if they can provide this information v... ⇲

no ability to add additional guardians

Fix: 1. Use Alternative Methods: If the app does not allow you to add additional guardians, check with your daycare for alternative methods to re... ⇲

no way to log previous night's sleep

Fix: 1. Use Alternative Methods: If the app does not allow you to log sleep, consider keeping a personal log of sleep times and sharing it with y... ⇲
 
Compatibility issue

no desktop version

Fix: 1. Use Mobile Browser: Access the KT Connect website through a mobile browser on your desktop. This may provide a similar experience to the... ⇲
 
Payments issue

autopay cannot be disabled

Fix: 1. Check Payment Settings: Go to the payment settings in the app to see if there is an option to manage autopay. Sometimes, it may be hidden... ⇲

payment history is blank

Fix: 1. Refresh the App: Sometimes, simply closing and reopening the app can refresh the payment history. Try this first. 2. Check Internet Conne... ⇲

cannot remove credit card once added

Fix: 1. Check Payment Settings: Go to the payment settings in the app to see if there is an option to manage or remove credit cards. Sometimes, i... ⇲

no option to turn off autopay

Fix: 1. Check Payment Settings: Go to the payment settings in the app to see if there is an option to manage autopay. Sometimes, it may be hidden... ⇲

inability to view invoices

Fix: 1. Check Payment Settings: Go to the payment settings in the app to see if there is an option to view invoices. Sometimes, it may be hidden... ⇲

no ability to set up billing or make payments

Fix: 1. Check Payment Settings: Go to the payment settings in the app to see if there is an option to set up billing or make payments. Sometimes,... ⇲
 
UI issue

activity feed is cluttered

Fix: 1. Filter Activity Feed: Check if there are any filtering options in the activity feed to help you view only the most relevant information.... ⇲

difficult navigation

Fix: 1. Familiarize Yourself with the App: Spend some time exploring the app to understand its layout and features. Sometimes, a perceived diffic... ⇲
 
Support issue

no way to contact daycare staff

Fix: 1. Use Alternative Communication: If the app lacks a contact feature, consider using email or a phone call to communicate with daycare staff... ⇲
 
Syncing issue

KT Connect does not reflect balance changes

Fix: 1. Refresh the App: Sometimes, simply closing and reopening the app can refresh the balance information. Try this first. 2. Check Internet C... ⇲

activity log is out of order

Fix: 1. Refresh the App: Sometimes, simply closing and reopening the app can refresh the activity log. Try this first. 2. Check Internet Connecti... ⇲
 
Video issue

poor picture quality

Fix: 1. Check Camera Settings: Ensure that your camera settings are set to the highest quality. Go to Settings > Camera and check the settings. 2... ⇲
 
Bugs issue

KT Connect does not function properly

Fix: 1. Update the App: Go to the App Store, search for KT Connect, and check if there is an update available. If so, download and install it. Up... ⇲
 
Downloads issue

no ability to download tax information

Fix: 1. Request Tax Information: If the app does not provide tax information, ask your daycare if they can provide this information via email or... ⇲
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 what users are saying
Good experience
71.1%

Bad experience
24.7%

Neutral
4.1%

~ from our NLP analysis of 194 combined software ratings.

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 Private Data KT Connect collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics