fix problems on China Eastern Airlines [iphone]

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—— Run into issues on China Eastern Airlines? Get help pending when official support gets back to you!

China Eastern Airlines
Info:
company: China Eastern Airlines Co.,LTD.
: https://www.ceair.com/
: www.ceair.com
Chat with our AI-based China Eastern Airlines Support
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Syncing issue

No integration between mobile and web bookings

Fix: When booking, ensure you are logged into the same account on both the mobile app and the website. This may help in syncing your bookings acr... ⇲

Inconsistent database with website

Fix: If you notice discrepancies, always verify your information on the official website. Use the website for critical tasks like booking and che... ⇲
 
Bugs issue

Flight tickets sold for non-operating flights

Fix: Always double-check the flight status on the official website or contact customer service through the app before purchasing tickets to avoid... ⇲

Random error codes

Fix: Take note of the specific error codes you encounter and search for them online to find potential solutions or explanations from other users.... ⇲
 
Payments issue

Refund process is slow

Fix: Keep a detailed record of your refund request, including dates and any correspondence. This can help you follow up more effectively if the p... ⇲
 
UI issue

Confusing user interface

Fix: Take some time to explore the app and familiarize yourself with its layout. Look for a tutorial or help section that may provide guidance on... ⇲

Difficult to manage reservations

Fix: Create a dedicated folder in your email for all reservation confirmations and related correspondence to keep track of your bookings easily.... ⇲

Half of the app is in Chinese

Fix: Change the language settings in the app if available. Look for a language option in the settings menu to switch to English or another prefer... ⇲

Complicated checkout process

Fix: Take your time to go through each step of the checkout process carefully. Make a checklist of the required information to streamline your ex... ⇲
 
Features issue

Missing key features for international travelers

Fix: Look for alternative apps that cater specifically to international travel needs, such as flight tracking or currency conversion tools, to su... ⇲

Limited functionality for non-Chinese speakers

Fix: Use a translation app to help navigate the app. You can translate text in real-time using your camera or by typing in phrases you need help... ⇲

Inability to add boarding pass to wallet

Fix: Check if the app has an option to export or share your boarding pass. If available, you can save it as a PDF and then add it to your wallet... ⇲

Cannot check in online

Fix: Ensure you are within the check-in window for your flight, as online check-in may not be available until a certain time before departure.... ⇲

Missing travel points and credit card options

Fix: Check your account settings to ensure that your travel points and credit card information are correctly entered and linked to your account.... ⇲
 
Slow issue

China Eastern Airlines is slow and buggy

Fix: Clear the app's cache by going to your iPhone settings, selecting the app, and choosing to clear cache or data if available. This can help i... ⇲
 
Network issue

Network failure notifications

Fix: Check your internet connection and try switching between Wi-Fi and mobile data to see if the issue persists. Sometimes, a simple connection... ⇲
 
Account issue

No access to membership information

Fix: Log into your account on the official website to access your membership information, as it may not be fully available in the app. OR Keep... ⇲
 
Crashes issue

China Eastern Airlines crashes frequently

Fix: Make sure your iPhone's operating system is up to date, as compatibility issues can cause apps to crash. Go to Settings > General > Software... ⇲
 
Support issue

Customer service is unhelpful

Fix: Document your interactions with customer service, including dates and details of your inquiries, to help you escalate issues if necessary.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
60.3%

Good experience
32.2%

Neutral
7.4%

~ from our NLP analysis of 484 combined software ratings.

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 Private Data China Eastern Airlines collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Search History
    • Usage Data
    • Diagnostics
    • Other Data