fix problems on 1000 Series [iphone]

—— Run into issues on 1000 Series? Get help pending when official support gets back to you!

1000 Series

Info:

company: AMAX INDUSTRIAL GROUP CHINA CO LTD

: http://www.netopsun.com

Chat with our AI-based 1000 Series Support

🛠️ Common 1000 Series Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

1000 Series freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the s... ⇲

camera quality is poor

Fix: 1. Check the camera lens for any dirt or smudges and clean it gently with a microfiber cloth. 2. Ensure that you are using the latest versio... ⇲

Compatibility issue

1000 Series fails to connect to drone

Fix: 1. Ensure that both the drone and your iPhone are fully charged. 2. Restart both the drone and the app. 3. Check that Bluetooth and Wi-Fi ar... ⇲

Video issue

video streaming is laggy

Fix: 1. Check your internet connection speed using a speed test app. If the speed is low, try moving closer to your Wi-Fi router or switching to... ⇲

no options for video quality adjustment

Fix: 1. Check the app settings thoroughly; sometimes options are hidden under advanced settings or preferences. 2. If no options are available, c... ⇲

Setup issue

setup process is confusing

Fix: 1. Refer to the user manual or online tutorials specific to the app and drone for step-by-step guidance. 2. Break down the setup process int... ⇲

Network issue

1000 Series disconnects frequently

Fix: 1. Ensure that your iPhone's software is up to date by going to Settings > General > Software Update. 2. Check your Wi-Fi or cellular connec... ⇲

no internet connection error

Fix: 1. Check your Wi-Fi or cellular data connection to ensure it is active. 2. Restart your router or toggle airplane mode on and off to reset t... ⇲

Storage issue

SD card recording issues

Fix: 1. Ensure that the SD card is properly inserted into the drone and is compatible with the device. 2. Format the SD card using the drone's se... ⇲

Camera issue

no live feed from camera

Fix: 1. Ensure that the camera is powered on and properly connected to the app. 2. Restart the app and the drone to refresh the connection. OR... ⇲

Battery issue

battery overheating

Fix: 1. Avoid using the drone or app in extreme temperatures, as this can cause overheating. 2. Allow the battery to cool down before using it ag... ⇲

Gameplay issue

difficult to control

Fix: 1. Familiarize yourself with the app's controls by reviewing the user manual or watching tutorial videos. 2. Practice in an open area to get... ⇲

training mode is ineffective

Fix: 1. Review the training mode instructions to ensure you are using it correctly. 2. Try practicing in a controlled environment to better under... ⇲

Customization issue

1000 Series lacks VR mode

Fix: 1. Look for third-party apps that may offer VR capabilities compatible with your drone or camera. 2. Check for any updates or announcements... ⇲

Updates issue

1000 Series not updated for current iOS

Fix: 1. Check the App Store for any available updates for the app. If there are none, consider uninstalling and reinstalling the app to see if th... ⇲