fix problems on KILLSTAR US [iphone]

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—— Run into issues on KILLSTAR US? Get help pending when official support gets back to you!

KILLSTAR US
Info:
company: KILLSTAR
: https://us.killstar.com/pages/contact-us
: us.killstar.com
Chat with our AI-based KILLSTAR US Support
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UI issue

Cart previews do not show taxes

Fix: Check if there is an option in the app settings to display tax information. If not, you may need to calculate taxes manually based on your s... ⇲

Cannot filter and sort simultaneously

Fix: Try using the filter option first, then apply sorting afterward. This may help in achieving the desired results without the app crashing.... ⇲

Inconsistent navigation in categories

Fix: Try to familiarize yourself with the layout of the app. Sometimes, navigating through different sections can be tricky, so take your time to... ⇲

Cannot view resurrect items

Fix: Ensure you are logged into your account, as resurrect items may only be visible to logged-in users. OR If you still cannot view resurrect... ⇲
 
Links issue

Clickable links do not work

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and cellular data to see if the issue persists. OR If links a... ⇲
 
Bugs issue

Wishlist feature does not work

Fix: Check if you are logged into your account. Sometimes, the wishlist feature requires you to be logged in to function properly. OR If the w... ⇲
 
Freezing issue

KILLSTAR US freezes

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the KILLSTAR US app off t... ⇲
 
Ads issue

Frequent advertising notifications

Fix: Check the app settings for notification preferences. You may be able to adjust the frequency of promotional notifications or turn them off a... ⇲
 
Notifications issue

Cannot control types of notifications

Fix: Go to Settings > Notifications > KILLSTAR US and adjust the settings for alerts, sounds, and badges according to your preference. OR If t... ⇲

Cart reminder notifications while in app

Fix: Check the app settings to see if there is an option to disable cart reminder notifications while you are actively using the app. OR If th... ⇲
 
Account issue

Address validation issues

Fix: Double-check the address you are entering for any typos or errors. Ensure that all required fields are filled out correctly. OR If the ap... ⇲
 
Payments issue

Apple Pay not accepted

Fix: Ensure that your Apple Pay is set up correctly. Go to Settings > Wallet & Apple Pay and check if your cards are added and verified. OR If... ⇲
 
Loading issue

Checkout process refreshes repeatedly

Fix: Clear the app cache as mentioned earlier, and try the checkout process again after restarting the app. OR If the issue persists, try usin... ⇲
 
Support issue

404 error when contacting support

Fix: Try accessing the support page through the website instead of the app. This may provide a more stable connection. OR If the support page... ⇲
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 what users are saying
Good experience
97.0%

Bad experience
1.6%

Neutral
1.5%

~ from our NLP analysis of 1,652 combined software ratings.

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 Private Data KILLSTAR US collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Identifiers
    • Usage Data
    • Diagnostics