fix problems on Havenly [iphone]

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—— Run into issues on Havenly? Get help pending when official support gets back to you!

Havenly: Interior Design
Info:
company: Havenly, Inc.
: https://havenly.kustomer.help/
: havenly.com
Chat with our AI-based Havenly Support
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Slow issue

Slow loading times

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if performance improves. You can also try resett... ⇲
 
Crashes issue

Havenly crashes or force quits

Fix: Force close the app by swiping up from the bottom of the screen and swiping the Havenly app off the screen. Then reopen the app to see if it... ⇲
 
Compatibility issue

Inconsistent experience between app and website

Fix: Try to use the app for specific tasks and the website for others. For example, use the app for messaging and the website for project managem... ⇲
 
UI issue

Poor navigation

Fix: Familiarize yourself with the app layout. Spend some time exploring the menus and options to understand where everything is located. OR L... ⇲

Havenly lacks user-friendly design

Fix: Provide feedback through the app's feedback feature if available, suggesting improvements for user experience. OR Explore user forums or... ⇲

Inability to access saved items

Fix: Check if there is a specific section for saved items in the app. Sometimes, they may be located under a different menu or tab. OR If save... ⇲

Lack of organization in project items

Fix: Use any available sorting or filtering options within the app to organize your project items more effectively. OR Create separate folders... ⇲

Inability to view project details easily

Fix: Explore the app's project section thoroughly to locate project details. Look for tabs or dropdowns that may contain additional information.... ⇲
 
Loading issue

Does not load projects on iPad

Fix: Check if the app is compatible with your iPad model. Visit the App Store page for Havenly to see compatibility information. OR Try reinst... ⇲
 
Customization issue

No option to view additional sizes for items

Fix: Check the product details page for any size options. Sometimes, they may be hidden under a dropdown or a separate tab. OR If size options... ⇲

Limited functionality for shopping

Fix: Explore the app's shopping section thoroughly to ensure you are not missing any features. Sometimes, they may be hidden under different cate... ⇲
 
Login issue

Frequent logouts

Fix: Check your app settings to ensure you are not set to log out after a certain period. If there is a setting for session duration, adjust it a... ⇲

Missing 'remember me' function

Fix: If the app does not have a 'remember me' option, consider using a password manager to store your login credentials securely. OR Keep your... ⇲
 
Syncing issue

Different project profiles on app and website

Fix: Manually sync your projects by updating them on both platforms to ensure consistency. OR Check for any sync settings in the app that may... ⇲

Information not syncing between app and website

Fix: Ensure you are logged into the same account on both the app and website. Log out and log back in if necessary. OR Try refreshing the app... ⇲
 
Bugs issue

Havenly is buggy and laggy

Fix: Clear the app cache and data as previously mentioned to improve performance. OR Consider restarting your iPhone to free up memory and imp... ⇲

Havenly prompts for actions that do not register

Fix: Try tapping the buttons more firmly or ensuring you are not using a screen protector that may interfere with touch sensitivity. OR Restar... ⇲
 
Messages issue

Messages not visible in app

Fix: Check your app settings to ensure notifications are enabled for messages. Go to Settings > Notifications > Havenly and ensure they are turne... ⇲
 
Support issue

Designer communication issues

Fix: Use the app's messaging feature to communicate directly with your designer. Ensure you are checking for replies regularly. OR If communic... ⇲

Poor customer service response

Fix: Use the app's help or support section to find FAQs that may address your concerns without needing to contact customer service. OR If you... ⇲

Designers may not be available

Fix: Check the app for a list of available designers and their schedules to find one that fits your needs. OR Consider reaching out to multipl... ⇲
 
Inaccurate issue

Inaccurate product representations

Fix: Check product reviews and ratings within the app to get a better understanding of the items before purchasing. OR If you notice inaccurac... ⇲
 
Updates issue

Havenly does not reflect real-time updates

Fix: Try refreshing the app by pulling down on the main screen to see if updates appear. OR Log out and log back in to force the app to sync w... ⇲
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 what users are saying
Good experience
85.7%

Bad experience
9.6%

Neutral
4.7%

~ from our NLP analysis of 4,862 combined software ratings.

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 Private Data Havenly collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics