fix problems on KXAN Weather [iphone]

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—— Run into issues on KXAN Weather? Get help pending when official support gets back to you!

KXAN Weather
Info:
company: LIN Television Corporation
: http://kxan.com/about-us/contact-us/
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Ads issue

ads play during severe weather warnings

Fix: 1. Check if there is a premium version of the app available that offers an ad-free experience. If so, consider upgrading. 2. During severe w... ⇲

pop-up ads obstruct access to information

Fix: 1. Check if there is an option in the app settings to limit or disable pop-up ads. 2. If the ads are persistent, consider using a different... ⇲
 
Notifications issue

notifications for non-existent weather conditions

Fix: 1. Go to Settings > Notifications > KXAN Weather and ensure that the notification settings are configured correctly. Disable and then re-ena... ⇲

excessive notifications for the same event

Fix: 1. Go to Settings > Notifications > KXAN Weather and adjust the notification settings. You may want to disable certain types of notification... ⇲
 
Loading issue

video fails to load after ads

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Clear the app's cac... ⇲
 
Customization issue

inability to delete or edit locations

Fix: 1. Open the KXAN Weather app and navigate to the locations section. Look for an 'Edit' button or an option to manage locations. 2. If you ca... ⇲
 
Audio issue

volume levels inconsistent between ads and weather reports

Fix: 1. Check your device's volume settings. Ensure that the media volume is turned up while using the app. 2. If the issue persists, try restart... ⇲

in-app videos not playing sound

Fix: 1. Check the mute switch on your iPhone to ensure it is not turned on. 2. Go to Settings > Sounds & Haptics and adjust the volume levels to... ⇲
 
Battery issue

background running drains battery

Fix: 1. Go to Settings > General > Background App Refresh and disable it for KXAN Weather. This will prevent the app from running in the backgrou... ⇲
 
Bugs issue

inaccurate weather alerts for user location

Fix: 1. Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and set KXAN Weather to 'While Using... ⇲
 
Updates issue

missing features like UV index in hourly forecast

Fix: 1. Check the app's settings or help section to see if there is an option to enable additional features like the UV index. 2. Ensure that the... ⇲
 
Network issue

video content not accessible in low service areas

Fix: 1. Download videos when you have a strong internet connection for offline viewing later. 2. Check if the app has a feature to cache videos f... ⇲
 
Video issue

commercials play but weather videos do not load

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Clear the app's cac... ⇲
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 what users are saying
Bad experience
51.9%

Good experience
41.3%

Neutral
6.8%

~ from our NLP analysis of 264 combined software ratings.

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 Private Data KXAN Weather collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics