fix problems on 网易云课堂 [iphone]

​

—— Run into issues on 网易云课堂? Get help pending when official support gets back to you!

网易云课堂 - 悄悄变强大
Info:
company: Hangzhou Wangyi Critical Point Education Technology Co., Ltd.
: https://study.163.com
: study.163.com
Chat with our AI-based 网易云课堂 Support
   Hello! How can I assist you?  

characters left:
 
Compatibility issue

incorrect resolution on iPad Pro

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness. Check if there are any settings related to display resolution or zoom tha... ⇲

inability to use with other apps

Fix: 1. Use split view (if available): On iPads, you can use split view to run two apps side by side. Swipe from the right edge of the screen to... ⇲
 
UI issue

cannot rotate to landscape mode

Fix: 1. Check orientation lock: Swipe down from the top-right corner of the screen to access the Control Center. Ensure that the orientation lock... ⇲

poor user interface

Fix: 1. Customize settings: Explore the app settings to see if there are options to customize the interface to your liking, such as changing them... ⇲
 
Video issue

downloaded videos won't play

Fix: 1. Check storage space: Ensure that your device has enough storage space available. Go to Settings > General > iPhone Storage to check. 2. R... ⇲
 
Network issue

requires internet to watch downloaded videos

Fix: 1. Check app settings: Open the app and look for settings related to offline viewing or downloaded content. Ensure that offline mode is enab... ⇲
 
Updates issue

outdated course content

Fix: 1. Check for updates: Regularly check the app for new course releases or updates. Go to the course section and look for any notifications or... ⇲
 
Quality issue

lack of quality control in courses

Fix: 1. Look for reviews: Before enrolling in a course, check for user reviews or ratings to gauge the quality of the content. 2. Engage with cou... ⇲
 
Content issue

limited course selection

Fix: 1. Explore other categories: Check if there are other categories or sections within the app that you may not have explored yet for more cour... ⇲
 
Screen issue

no horizontal screen support

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as updates may include new features like horizontal support. 2. Us... ⇲
 
Customization issue

difficult to take notes while using

Fix: 1. Use a separate note-taking app: Open a note-taking app alongside the course content to jot down notes while watching videos. You can use... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
95.6%

Bad experience
2.6%

Neutral
1.7%

~ from our NLP analysis of 987 combined software ratings.

 Switch to these Alternatives:
混沌-学创新就在混沌
慕课网 - 权威IT编程学习平台
有道精品课-在线学习成长平台
XuetangX
千聊-得到知识的有声学习课堂
虎课网-在线职业技能自学平台
知乎知学堂
w3cschool-职业技能培训网校
橙啦-考研考公英语必备APP
薄荷阅读 - 英语原著阅读

 Private Data 网易云课堂 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics

  Cost of Subscriptions
  1. 108学习币: $14.99 学习币可用于购买课程、书籍等付费内容。
  2. 208学习币: $29.99 学习币可用于购买课程、书籍等付费内容。
  3. 6学习币: $0.99 学习币可用于购买课程、书籍等付费内容。
  4. 50学习币: $6.99 学习币可用于购买课程、书籍等付费内容。
  5. 12学习币: $1.99 学习币可用于购买课程、书籍等付费内容。
  6. 30学习币: $3.99 学习币可用于购买课程、书籍等付费内容。
  7. 418学习币: $59.99 学习币可用于购买课程、书籍等付费内容。
  8. 60学习币: $8.99 学习币可用于购买课程、书籍等付费内容。
  9. 128学习币: $19.99 学习币可用于购买课程、书籍等付费内容。
  10. 88学习币: $12.99 学习币可用于购买课程、书籍等付费内容。