fix problems on SALLY BEAUTY [iphone]

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—— Run into issues on SALLY BEAUTY? Get help pending when official support gets back to you!

SALLY BEAUTY
Info:
company: Sally Beauty
: https://www.sallybeauty.com/customer-service/email-sally/
: www.sallybeauty.com
Chat with our AI-based SALLY BEAUTY Support
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Slow issue

Checkout process is slow

Fix: 1. Ensure your internet connection is stable. Switch to Wi-Fi if you are using mobile data. 2. Clear the app cache as mentioned above to imp... ⇲
 
Bugs issue

Inaccurate stock availability

Fix: 1. Refresh the app by closing it and reopening it to see if stock levels update. 2. Check the stock availability at your local store by usin... ⇲

Points not accurately reflected

Fix: 1. Check your account settings to ensure your points are being tracked correctly. 2. Log out and back into your account to refresh your poin... ⇲

Curbside pickup orders are not fulfilled

Fix: 1. Confirm your order status in the app and check for any notifications regarding your pickup. 2. Call the store directly to inquire about y... ⇲

SALLY BEAUTY does not reflect store hours

Fix: 1. Check the store locator feature in the app to find the correct hours for your local store. 2. Refresh the app to see if the hours update.... ⇲

Items removed from cart unexpectedly

Fix: 1. Ensure you are logged into your account when adding items to your cart. 2. Check your internet connection to ensure it is stable while us... ⇲
 
UI issue

Delivery options are confusing

Fix: 1. Review the delivery options in the app by going to the checkout section and reading the descriptions carefully. 2. If you are unsure, try... ⇲

Difficult to navigate between pickup and delivery options

Fix: 1. Familiarize yourself with the app layout by exploring the menus and options available. 2. Use the search function to quickly find pickup... ⇲

Cannot input shipping address during checkout

Fix: 1. Ensure all required fields are filled out correctly before proceeding to the shipping address section. 2. Try switching to a different in... ⇲

Remove from cart option is unresponsive

Fix: 1. Try refreshing the app by closing it and reopening it. 2. Ensure your internet connection is stable while using the app. OR 1. Log out... ⇲

Save for later option does not function

Fix: 1. Ensure you are logged into your account when trying to use the save for later feature. 2. Refresh the app by closing and reopening it to... ⇲

SALLY BEAUTY is not user-friendly

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout and features. 2. Use the search function to quickly find what y... ⇲
 
Messages issue

Password reset emails do not arrive

Fix: 1. Check your spam or junk email folder to ensure the reset email hasn't been filtered. 2. Ensure you are entering the correct email address... ⇲
 
Syncing issue

Items in cart do not update correctly

Fix: 1. Refresh the app by closing and reopening it. 2. Check your internet connection to ensure it is stable while using the app. OR 1. Remov... ⇲
 
Support issue

Cannot access customer support in the app

Fix: 1. Look for a 'Help' or 'Support' section in the app's menu. 2. If there is no direct access, check the app's website for customer support c... ⇲
 
Payments issue

Multiple transactions for single purchases

Fix: 1. Review your order history in the app to confirm the number of transactions. 2. Ensure you are not accidentally double-tapping the purchas... ⇲

Payment processing issues

Fix: 1. Ensure your payment information is entered correctly in the app. 2. Check your internet connection to ensure it is stable during the paym... ⇲
 
Glitches issue

Glitchy interface

Fix: 1. Close the app and restart your device to clear any temporary glitches. 2. Check for app updates in the App Store and install them if avai... ⇲

Try on feature does not work properly

Fix: 1. Ensure your device's camera is functioning correctly, as the try-on feature may rely on it. 2. Restart the app and try using the feature... ⇲
 
Screen issue

Screen displays blank or scrunched content

Fix: 1. Close the app and restart your device to refresh the display. 2. Check for any available updates for the app in the App Store. OR 1. T... ⇲
 
Notifications issue

Order cancellations not communicated

Fix: 1. Regularly check your order status in the app for updates. 2. Ensure your notification settings are enabled for the app to receive alerts... ⇲
 
Customization issue

Difficult to compare products

Fix: 1. Use the search function to find specific products and view their details side by side. 2. Take screenshots of product details for manual... ⇲
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 what users are saying
Good experience
94.6%

Bad experience
3.1%

Neutral
2.2%

~ from our NLP analysis of 61,918 combined software ratings.

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 Private Data SALLY BEAUTY collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Diagnostics