fix problems on GIANT [iphone]

—— Run into issues on GIANT? Get help pending when official support gets back to you!

GIANT: eSIM Mobile Data Plan

Info:

company: ShareG, Inc

: https://support.giantprotocol.org/hc/en-us/requests/new

: giantprotocol.org

Chat with our AI-based GIANT Support

🛠️ Common GIANT Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

WiFi capabilities may not work on some flights

Fix: Before your flight, check with the airline to confirm if WiFi is available on your specific flight. Some airlines provide a list of flights... ⇲

No refund available if WiFi is down

Fix: To mitigate the risk of losing money on a non-functional service, consider purchasing credits or subscriptions only for flights that you kno... ⇲

Network issue

Complicated connection process

Fix: Familiarize yourself with the connection process before your flight. Review the instructions provided by the airline or the GIANT app. You c... ⇲

Limited speed on some flights

Fix: Before your flight, check if the airline provides information about the expected speed of their WiFi service. This can help you set realisti... ⇲

Inconsistent availability of hotspots at airports

Fix: Before traveling, research the airports you will be visiting to see if they have reliable hotspot availability. Websites and travel forums o... ⇲

Payments issue

Overpriced credit buying system

Fix: Evaluate your usage patterns and consider purchasing a subscription plan if you frequently use the service. This can often be more cost-effe... ⇲

Requires purchase of credits while in flight

Fix: Plan ahead and purchase credits before your flight if possible. This can help you avoid the inconvenience of needing to buy credits while ai... ⇲

Account issue

Subscription issues and poor customer service

Fix: Keep a detailed record of your subscription details, including dates and payment confirmations. If you encounter issues, refer to this infor... ⇲

UI issue

User interface can be confusing

Fix: Take some time to explore the app's interface before your flight. Familiarize yourself with its layout and features to reduce confusion when... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

86.4%

Bad experience

8.3%

Neutral

5.3%

~ from our NLP analysis of 1,157 combined software ratings.

Switch to these Alternatives:

Berdorf App

eSIMs — Compare data eSIMs

UPeSIM: eSIM prepaid card

Second eSIM

SIMFREE Data Roaming

eSIM Data Packs: Telesim

Mobiliteit.lu

MTX Connect eSIM for travel

TraveleSIM-Global data

StaffTraveler eSIM

Private Data GIANT collects from your iPhone

Data Not Collected: The developer does not collect any data from this app.

Cost of Subscriptions

Wificoin Super - inflight: $19.99 20 USG - Inflight Wifi
Wificoin Ultra - Inflight: $39.99 40 USG - Inflight Wifi
7,500 Credits - Inflight Wifi: $29.99 3 hours of inflight internet, unlimited VPN
Wificoin Lite: In flight Wifi: $9.99 2500 credits for inflight high-speed browsing
12,500 Credits - Inflight Wifi: $49.99 5 hours of inflight internet, unlimited VPN
25,000 Credits - Inflight Wifi: $99.99 10 hours of inflight internet, unlimited VPN
45,000 Credits - Inflight Wifi: $149.99 18 hours of inflight internet, unlimited VPN
eSIM Mobile Data Plan: $199.99 eSIM Mobile Data Plan for travel
180 USG - Inflight Wifi: $149.99 18 hours of inflight internet, unlimited VPN
140 USG - Inflight Wifi: $129.99 14 hours of inflight internet, unlimited VPN