fix problems on Addition Financial [iphone]

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Addition Financial Mobile
Info:
company: Addition Financial Credit Union
: https://mycfe.com
: AdditionFi.com
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Login issue

No Face ID or biometric login

Fix: 1. Enable Face ID/Touch ID: Go to Settings > Addition Financial Mobile and check if there is an option to enable Face ID or Touch ID. If ava... ⇲

Inconsistent performance and errors during sign-in

Fix: 1. Check Server Status: Sometimes, the app may experience downtime. Check Addition Financial's website or social media for any announcements... ⇲

Addition Financial does not save login information

Fix: 1. Enable 'Remember Me' Option: When logging in, check if there is a 'Remember Me' option and ensure it is selected before logging in. 2. Us... ⇲

No option to view password during sign-in

Fix: 1. Use a Password Manager: Consider using a password manager that allows you to view and autofill your passwords securely. 2. Write Down You... ⇲
 
Compatibility issue

Mobile deposit feature not available on website

Fix: 1. Use the Mobile App: Since the mobile deposit feature is only available in the app, ensure you are using the Addition Financial Mobile app... ⇲
 
Support issue

Limited support for car loans

Fix: 1. Use the App for Car Loan Management: If the app has limited features, check if there are any specific sections for car loans within the a... ⇲
 
Features issue

Lack of card management features

Fix: 1. Check for Updates: Ensure your app is updated to the latest version, as new features may be added in updates. 2. Use the Website: If card... ⇲

Limited functionality for transferring between institutions

Fix: 1. Use the App for Transfers: Check if the app has any specific sections for transfers and follow the prompts to initiate a transfer. 2. Use... ⇲
 
UI issue

Outdated user interface

Fix: 1. Update the App: Regularly check for updates in the App Store, as UI improvements may be included in new versions. 2. Provide Feedback: Co... ⇲

Horizontal scrolling issues on external accounts page

Fix: 1. Rotate Your Device: Try rotating your iPhone to landscape mode to see if it resolves the scrolling issue. 2. Update the App: Ensure you h... ⇲

No back button after session timeout

Fix: 1. Use the Home Button: If the app times out, use the home button to exit the app and then reopen it to log back in. 2. Bookmark Important P... ⇲

Addition Financial does not fit certain phone screens

Fix: 1. Update the App: Ensure you have the latest version of the app, as updates may include fixes for screen compatibility issues. 2. Adjust Di... ⇲
 
Transactions issue

Error messages during transactions

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection before attempting transactions. Switch between Wi-Fi and cellular... ⇲
 
Updates issue

Bill Pay lost account history after update

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as updates may restore lost features or data. 2. Review Transaction His... ⇲
 
Account issue

Inability to access accounts for extended periods

Fix: 1. Check for App Updates: Ensure your app is updated to the latest version, as updates may improve access stability. 2. Clear App Cache: Go... ⇲

Frequent need for account re-authentication

Fix: 1. Enable 'Remember Me' Option: When logging in, check if there is a 'Remember Me' option and ensure it is selected. 2. Check App Permission... ⇲

Inability to manage joint and private accounts separately

Fix: 1. Use the App for Account Management: Check if the app has any specific sections for managing joint and private accounts. Navigate through... ⇲
 
Notifications issue

Addition Financial does not notify of account issues promptly

Fix: 1. Enable Notifications: Go to Settings > Notifications > Addition Financial Mobile and ensure notifications are enabled for the app. 2. Che... ⇲
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 what users are saying
Good experience
94.0%

Bad experience
3.8%

Neutral
2.3%

~ from our NLP analysis of 6,137 combined software ratings.

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 Private Data Addition Financial collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Other Data