fix problems on PDF Reader [iphone]

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—— Run into issues on PDF Reader? Get help pending when official support gets back to you!

PDF Reader - Editor & Viewer
Info:
company: Kdan Mobile Software LTD
: https://pdf-reader.kdandoc.com
: pdf-reader.kdandoc.com
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Audio issue

Voice over resets to page 1 when speed changes

Fix: Adjust the VoiceOver settings by going to Settings > Accessibility > VoiceOver. Experiment with different speech rates and settings to see i... ⇲
 
Payments issue

Subscription model requires additional payments for features

Fix: Review the features included in the free version and determine if they meet your needs. If not, consider whether the subscription is worth t... ⇲

Accessibility features locked behind paywall

Fix: Explore the free features of the app to see if they meet your accessibility needs. If not, consider looking for alternative PDF reader apps... ⇲

Difficulties in canceling subscriptions

Fix: To cancel your subscription, go to Settings > [your name] > Subscriptions. Find the PDF Reader app in the list and select it, then choose 'C... ⇲

Limited functionality in free version

Fix: Explore the features available in the free version and see if they meet your needs. If not, consider whether the paid features are worth the... ⇲

PDF Reader does not recognize purchased subscription features

Fix: Log out of the app and log back in to refresh your account status. This can sometimes resolve issues with recognizing subscription features.... ⇲
 
Battery issue

PDF Reader drains battery when not in use

Fix: Check the app's background activity by going to Settings > Battery. If the PDF Reader app is consuming a significant amount of battery, cons... ⇲
 
Crashes issue

Frequent crashes and auto shutdowns

Fix: Ensure that your iPhone's operating system is up to date by going to Settings > General > Software Update. An outdated OS can cause compatib... ⇲
 
Updates issue

Old version does not update or access files

Fix: Check if there is an update available for the app in the App Store. If the app is not updating, try deleting the app and reinstalling it fro... ⇲

Problems with browser history and web address updates

Fix: Clear the app's cache or data if the option is available in the app settings. This can help resolve issues with outdated browser history or... ⇲
 
Support issue

Customer support is unresponsive

Fix: Look for a user manual or FAQ section within the app or on the developer's website. Many common issues are addressed in these resources, whi... ⇲
 
Permissions issue

Inability to edit documents during free trial

Fix: Check if the free trial is activated properly. Go to the app settings and look for trial status. If it’s not activated, try restarting the a... ⇲
 
Account issue

Password creation issues

Fix: Ensure that you are following the app's password requirements, such as minimum length and character types. If you are still having trouble,... ⇲
 
Messages issue

Cannot email multiple documents at once

Fix: Select the documents you want to email and check if the app has a 'Share' or 'Send' option that allows multiple selections. If available, us... ⇲
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 what users are saying
Good experience
88.1%

Bad experience
8.8%

Neutral
3.0%

~ from our NLP analysis of 2,339 combined software ratings.

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 Private Data PDF Reader collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Document 365: $9.99 Subscribe online document service.
  2. Document 365: $59.99 Subscribe online document service.
  3. Creativity 365: $9.99 Get access to all premium features in Kdan Creative App series across phone, tablet, and desktop.
  4. Deluxe Business Pack: $5.99 Subscription to Kdan Cloud storage and enjoy unlimited converting services and more.
  5. Document 365: $19.99 Subscribe online document service.
  6. KDAN Cloud: $2.99 Subscribe to KDAN Cloud storage
  7. Creativity 365 - 3 Months: $19.99 3 months all-access pass to document cloud.
  8. Upgrade to Premium: $2.99 Upgrade to level up your workflow
  9. Deluxe PDF Pack for iPhone: $12.99 Get premium features in PDF Reader for iPhone
  10. Deluxe PDF Pack for iPhone: $39.99 Get premium features in PDF Reader for iPhone