fix problems on Luna Physical Therapy [iphone]

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—— Run into issues on Luna Physical Therapy? Get help pending when official support gets back to you!

Luna Physical Therapy
Info:
company: Luna Care, Inc.
: https://getluna.com/contact-us
: getluna.com
Chat with our AI-based Luna Physical Therapy Support
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UI issue

Inappropriate tip prompts

Fix: Check the app settings for any customization options regarding tips or prompts. You may be able to adjust the frequency or type of tips you... ⇲
 
Payments issue

Lack of transparency in pricing

Fix: Review the app's FAQ or help section for any information regarding pricing. Sometimes, pricing details are provided in these sections. OR... ⇲

Billing can be slow

Fix: Ensure that your payment method is up to date. Go to your account settings and check if your payment information is current. OR If you no... ⇲

In-app billing limitations for large amounts

Fix: Check if there are any settings in the app that allow you to adjust your billing preferences or payment methods for larger transactions. O... ⇲
 
Support issue

Delayed customer service response

Fix: Check if there are any self-help resources available in the app, such as FAQs or troubleshooting guides, which may resolve your issue withou... ⇲

No easy in-app contact for customer service

Fix: Look for a 'Help' or 'Support' section within the app. Sometimes, contact options are hidden in these menus. OR If no in-app option is av... ⇲

Issues with therapist appointment consistency

Fix: Keep a record of your appointments and any changes. This can help you identify patterns and address them with your therapist directly. OR... ⇲
 
Compatibility issue

Limited therapist availability in some areas

Fix: Check if the app allows you to filter therapists by availability or location. This may help you find a therapist who can accommodate your sc... ⇲
 
Notifications issue

Cancellation of appointments without notice

Fix: Regularly check the app for updates or notifications regarding your appointments. Ensure that notifications are enabled in your device setti... ⇲
 
Video issue

Inability to play videos in split-screen or picture-in-picture

Fix: Check if your device supports split-screen or picture-in-picture mode. If it does, ensure that the app is updated to the latest version, as... ⇲
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 what users are saying
Good experience
82.2%

Bad experience
13.3%

Neutral
4.4%

~ from our NLP analysis of 270 combined software ratings.

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 Private Data Luna Physical Therapy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics