—— Run into issues on EClinical? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2... ⇲
Fix: 1. Close other apps running in the background. Double-click the Home button (or swipe up from the bottom on newer iPhones) and swipe up on a... ⇲
Fix: 1. Free up storage space on your iPhone. Go to Settings > General > iPhone Storage and delete unused apps, photos, or videos. 2. Disable ba... ⇲
Fix: 1. Familiarize yourself with the search features available in the app. Check the help section or user guide within the app for tips on effec... ⇲
Fix: 1. Ensure both the mobile and desktop versions are updated to the latest versions. Check for updates in the App Store and on your desktop.... ⇲
Fix: 1. Check your internet connection. Ensure you have a stable Wi-Fi or cellular connection when using the app. 2. Log out of the app and log... ⇲
Fix: 1. Spend some time exploring the app's layout and features. Familiarize yourself with the main menus and options. 2. Check if there is a tu... ⇲
Fix: 1. Review the app's settings to see if there are options to streamline processes or reduce clicks. 2. Familiarize yourself with shortcuts o... ⇲
Fix: 1. Check if there are updates available for the templates. Sometimes, developers release fixes for known issues. 2. Try creating a new temp... ⇲
Fix: 1. Check if there are settings within the app that allow you to customize the display of lab results. 2. Ensure you are using the latest ve... ⇲
Fix: 1. Familiarize yourself with the layout and features of the app to improve your experience. 2. Use any available tutorials or help sections... ⇲
Fix: 1. Explore all settings within the app to see if there are hidden customization options. 2. Use any available user guides or help sections... ⇲
Fix: 1. Use a password manager app to securely store and manage your passwords. This can help you generate strong passwords and keep track of the... ⇲
Fix: 1. Use a strong password as an alternative to biometric security. Ensure it is complex and not easily guessable. 2. Enable any available se... ⇲
Fix: 1. Check your notification settings in the app. Go to Settings > Notifications > eClinicalMobile and adjust the settings for alerts and bann... ⇲
Fix: 1. Utilize any available help sections or FAQs within the app for immediate assistance. 2. Join user forums or communities where you can sh... ⇲
Fix: 1. Ensure that your app is updated to the latest version, as updates may fix e-prescribing issues. 2. Double-check your settings related to... ⇲
Fix: 1. Ensure your microphone is functioning properly. Test it with other apps to confirm. 2. Check the app's permissions to ensure it has acce... ⇲
Fix: 1. Review the app settings to see if there are any options for linking practices that may not be immediately visible. 2. Check for updates... ⇲
Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary files. 2. Regularly update... ⇲
Fix: 1. Ensure your internet connection is stable and that you are connected to Wi-Fi or cellular data. 2. Check the app settings to see if ther... ⇲