fix problems on NAUgo [iphone]

—— Run into issues on NAUgo? Get help pending when official support gets back to you!

NAUgo

Info:

company: Northern Arizona University

: https://in.nau.edu/its/naugo/

: in.nau.edu

Chat with our AI-based NAUgo Support

🛠️ Common NAUgo Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

NAUgo is slow at times

Fix: 1. Clear the app cache: Go to your iPhone settings, scroll down to NAUgo, and select 'Clear Cache' if available. This can help improve perfo... ⇲

Requires frequent login

Fix: 1. Enable 'Remember Me' option: When logging in, check if there is a 'Remember Me' or 'Stay Logged In' option and select it to reduce the fr... ⇲

UI issue

Map cannot scroll or zoom

Fix: 1. Restart the app: Close NAUgo completely and reopen it. This can resolve temporary glitches affecting map functionality. OR 2. Check fo... ⇲

Poor graphics and interface for iPad

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and adjust the settings to see if it improves the app's appearance on your... ⇲

Unorganized interface

Fix: 1. Familiarize yourself with the layout: Spend some time navigating the app to understand its structure, which may help you find features mo... ⇲

Bugs issue

NAUgo resets location on map movement

Fix: 1. Check location settings: Go to Settings > Privacy > Location Services, and ensure that NAUgo has permission to access your location while... ⇲

Transit section is faulty

Fix: 1. Refresh the transit data: Try pulling down on the transit section to refresh the data. This can help if the information is outdated or no... ⇲

Dining portion never works

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as a weak signal can prevent the dining section from loadin... ⇲

Missing city bus routes

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as updates may include additional bus routes. OR 2. Use alterna... ⇲

Account issue

Does not save password

Fix: 1. Use a password manager: Consider using a password manager app to securely store your login credentials, making it easier to log in withou... ⇲

Loading issue

Map doesn't load

Fix: 1. Check your internet connection: Ensure you are connected to Wi-Fi or have a strong cellular signal, as maps require data to load. OR 2... ⇲

Compatibility issue

Not updated for iPhone 5

Fix: 1. Check compatibility: Verify if your iPhone 5 is running the latest iOS version supported by the device, as older versions may not support... ⇲

Customization issue