fix problems on Catapult One [iphone]

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—— Run into issues on Catapult One? Get help pending when official support gets back to you!

Catapult One: Sports Training
Info:
company: CATAPULT SPORTS EMEA LIMITED
: https://onesupport.catapultsports.com
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Bugs issue
Inconsistent session recording

Fix: 1. Ensure that the app has the necessary permissions to access your device's sensors. Go to Settings > Privacy > Motion & Fitness and ensure... ⇲
Session data not recorded

Fix: 1. Ensure that the app has permission to access your device's sensors. Go to Settings > Privacy > Motion & Fitness and enable access for Cat... ⇲
Poor quality vest

Fix: 1. Check if the vest is adjustable and ensure it fits properly to avoid discomfort. 2. Consider using additional padding or support to impr... ⇲
 
Syncing issue
Device fails to sync

Fix: 1. Ensure Bluetooth is enabled on your iPhone and that the device is within range. Go to Settings > Bluetooth and check if the device is con... ⇲
 
Compatibility issue
Limited compatibility with devices

Fix: 1. Check the official website or user manual for a list of compatible devices. Ensure your device is on that list. 2. If your device is not... ⇲
 
UI issue
Difficult to navigate app

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located. 2. Use the search func... ⇲
Catapult One lacks intuitive design

Fix: 1. Spend time exploring the app to familiarize yourself with its layout and features. 2. Create a list of frequently used features for quic... ⇲
 
Support issue
No step-by-step manual available

Fix: 1. Check the app's settings or help section for any available tutorials or guides. 2. Look for online forums or user communities where othe... ⇲
Customer support is unresponsive

Fix: 1. Check the app for any FAQ or help section that may provide answers to common issues. 2. Look for user forums or community support groups... ⇲
 
Messages issue
Error messages when inviting players

Fix: 1. Ensure that the players you are inviting have the app installed and are using compatible devices. 2. Check your internet connection to e... ⇲
 
Account issue
Cannot access children's training data

Fix: 1. Ensure you are logged into the correct account that has access to the children's data. 2. Check the app settings to see if there are any... ⇲
Catapult One does not recognize subscription

Fix: 1. Ensure you are logged into the correct account associated with your subscription. 2. Check your subscription status in the App Store by... ⇲
 
Backup issue
No option to export data

Fix: 1. Check the app settings for any data management options that may allow you to export or share data. 2. Take screenshots of important data... ⇲
 
Updates issue
Requires firmware upgrade that causes issues

Fix: 1. If the firmware upgrade is causing issues, try rolling back to a previous version if possible. Check the manufacturer's website for instr... ⇲
 
Login issue
Cannot log in or reset password

Fix: 1. Ensure you are entering the correct email and password. Check for typos or case sensitivity. 2. Use the 'Forgot Password' feature to res... ⇲
 
Customization issue
Limited features for tracking performance

Fix: 1. Explore all sections of the app to ensure you are utilizing all available features. 2. Look for any updates or new features that may hav... ⇲
 
Settings issue
Inability to delete sessions

Fix: 1. Check the app settings for any options related to session management. 2. Try long-pressing on the session entry to see if a delete optio... ⇲
 
Glitches issue
Random session splits during recording

Fix: 1. Ensure that the app is updated to the latest version, as updates may fix bugs related to session recording. 2. Check your device's stora... ⇲
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 what users are saying
Good experience
88.5%

Bad experience
9.7%

Neutral
1.8%

~ from our NLP analysis of 506 combined software ratings.

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 Private Data Catapult One collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • User Content
    • Identifiers
    • Diagnostics