fix problems on Star Adventurer Console [iphone]

—— Run into issues on Star Adventurer Console? Get help pending when official support gets back to you!

Star Adventurer Console

Info:

company: Astropower Technology Co. Ltd.

: https://astropower.ca

Chat with our AI-based Star Adventurer Console Support

🛠️ Common Star Adventurer Console Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot connect to Star Adventurer 2i after latest update

Fix: 1. Restart your iPhone to refresh the system. 2. Ensure Bluetooth is enabled on your device. 3. Open the Star Adventurer Console app and try... ⇲

Star Adventurer Console fails to control camera shutter

Fix: 1. Ensure that your camera is compatible with the app and that it is properly connected. 2. Check the camera settings to ensure remote shutt... ⇲

Network issue

Frequent disconnections

Fix: 1. Ensure that your iPhone is within a reasonable distance from the Star Adventurer device to maintain a strong connection. 2. Turn off any... ⇲

Communication errors during astrophotography

Fix: 1. Ensure that the app has the necessary permissions to access your camera and location. 2. Close any other apps running in the background t... ⇲

Star Adventurer Console requires force shutdown to reconnect

Fix: 1. Try to reconnect by going to the Bluetooth settings and disconnecting the Star Adventurer device, then reconnecting it without force shut... ⇲

Shows 'No Signal' in Polar Clock Utility

Fix: 1. Ensure that the Polar Clock Utility is properly set up in the app settings. 2. Restart the app and check the connection to the Star Adven... ⇲

Bugs issue

Polar clock utility not functioning

Fix: 1. Check if the Polar Clock Utility feature is enabled in the app settings. 2. Restart the app and try accessing the Polar Clock Utility aga... ⇲

Dithering feature stops after one image

Fix: 1. Check the settings for the Dithering feature in the app to ensure it is configured correctly. 2. Restart the app and try using the Dither... ⇲

Poor quality and reliability

Fix: 1. Ensure that your iPhone is updated to the latest iOS version for optimal performance. 2. Clear the app cache by uninstalling and reinstal... ⇲

Permissions issue

GPS information not accessible

Fix: 1. Go to Settings > Privacy > Location Services and ensure that location services are enabled for the Star Adventurer Console app. 2. Restar... ⇲

No access request for location services or local network

Fix: 1. Manually check the app permissions by going to Settings > Privacy > Location Services and ensure the app is listed and permissions are gr... ⇲

Compatibility issue

Inconsistent functionality across devices

Fix: 1. Ensure that all devices are running the same version of the Star Adventurer Console app. 2. Check for any device-specific settings that m... ⇲

Limited support for Mac users regarding firmware updates

Fix: 1. Check the Star Adventurer website for any available firmware updates that can be downloaded directly to your Mac. 2. Follow the instructi... ⇲

UI issue

No exposure countdown timer

Fix: 1. Check the app settings to see if there is an option to enable the exposure countdown timer. 2. Restart the app to see if the feature appe... ⇲

Settings issue

No 'no tracking' option

Fix: 1. Check the app settings for any tracking options and ensure they are set to your preference. 2. Restart the app to see if the option appea... ⇲

Updates issue

Inability to roll back to previous app version

Fix: 1. Check if you have a backup of the previous version of the app on your computer or iCloud. If so, you can restore it from there. 2. If you... ⇲