fix problems on Heartland CU [iphone]

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—— Run into issues on Heartland CU ? Get help pending when official support gets back to you!

Heartland CU Mobile Banking
Info:
company: Heartland Credit Union - KS
: https://hcu.coop
: hcu.coop
Chat with our AI-based Heartland CU Support
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Slow issue

Slow and unresponsive

Fix: 1. Close any other apps running in the background to free up system resources. Double-click the home button (or swipe up from the bottom on... ⇲
 
Login issue

Issues with password entry

Fix: 1. Ensure that you are entering the correct password. Check for any caps lock or keyboard settings that may affect input. 2. If you have fo... ⇲

Inconsistent login experience

Fix: 1. Make sure you are using the correct login credentials. Double-check your username and password. 2. Clear the app's cache by deleting and... ⇲

Does not remember username

Fix: 1. Check if the app has a 'Remember Me' or 'Save Username' option during login. Ensure it is enabled. 2. If the app does not have this feat... ⇲

TouchID option not available

Fix: 1. Check if Touch ID is enabled on your iPhone. Go to Settings > Touch ID & Passcode and ensure that it is set up correctly. 2. Ensure that... ⇲
 
Freezing issue

Heartland CU freezes when navigating

Fix: 1. Close any unnecessary background apps to free up memory. 2. Restart your iPhone to clear temporary files and refresh the system, which c... ⇲
 
Security issue

Requires multiple device verifications

Fix: 1. Ensure that your device is registered correctly in the app settings. Go to the security settings and check if your device is listed. 2.... ⇲
 
Account issue

False account balance information

Fix: 1. Refresh the app by pulling down on the screen to update the account balance. 2. Log out of the app and log back in to see if the balance... ⇲
 
Payments issue

Difficulties scheduling payments

Fix: 1. Ensure you are following the correct steps to schedule payments. Refer to the app's help section for guidance. 2. Check if there are any... ⇲

Service charge for loan payments without checking account

Fix: 1. Review the payment options available in the app. If possible, switch to a checking account payment method to avoid service charges. 2. C... ⇲
 
Loading issue

Heartland CU takes too long to open

Fix: 1. Restart your iPhone to clear temporary files and refresh the system. 2. Close any unnecessary background apps to free up memory, which c... ⇲
 
Updates issue

Recent updates cause performance issues

Fix: 1. Check for any new updates to the app in the App Store. If an update is available, install it as it may contain fixes for performance issu... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
97.4%

Neutral
2.0%

Bad experience
0.5%

~ from our NLP analysis of 2,972 combined software ratings.

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 Private Data Heartland CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics