fix problems on Telmex [iphone]

—— Run into issues on Telmex? Get help pending when official support gets back to you!

Telmex

Info:

company: Teléfonos de México, S.A.B. de C.V.

: http://www.telmex.com

Chat with our AI-based Telmex Support

🛠️ Common Telmex Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot create an account without a Mexican cell phone number

Fix: If you do not have a Mexican cell phone number, consider using a virtual phone number service that provides Mexican numbers. Services like G... ⇲

Help section is non-functional

Fix: Try accessing the help section from a different device or browser. Sometimes, browser settings or extensions can interfere with website func... ⇲

Account issue

Data account is deleted after every update

Fix: Ensure that you are backing up your account data before performing any updates. Check if the app has a backup feature or manually note down... ⇲

Password recovery links do not work

Fix: Check your spam or junk email folder for the password recovery email. Sometimes, these emails can be misdirected by email filters. OR If... ⇲

Inability to access account

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the password recovery option to reset it.... ⇲

Cannot sign in

Fix: Double-check your login credentials for any typos. Ensure that you are using the correct email and password combination. If you have forgott... ⇲

Payments issue

Cannot view payments

Fix: Check if the app has any updates available in the App Store. Sometimes, bugs are fixed in newer versions. Update the app and see if the paym... ⇲

Inaccurate balance display

Fix: Log out of your account and log back in to refresh the balance display. This can sometimes correct discrepancies in the displayed informatio... ⇲

Cannot pay with cents

Fix: If the app does not allow payments with cents, try rounding up to the nearest whole number for your payment. This may be a temporary workaro... ⇲

Complicated payment process

Fix: Take time to read through the payment process step-by-step. Document each step to create a personal guide for future payments, which can sim... ⇲

Cannot delete recurring payments

Fix: Navigate to the payments section of the app and look for an option to manage or edit recurring payments. There may be a toggle or delete opt... ⇲

Unwanted service charges despite cancellation requests

Fix: Keep a record of all cancellation requests, including dates and confirmation numbers. This documentation can be useful if you need to disput... ⇲

Incorrect billing after service cancellation

Fix: Review your billing statements carefully to identify any discrepancies. Document these issues for reference when addressing them with custom... ⇲

Screen issue

Telmex displays a blank screen on launch

Fix: Force close the app and restart it. On an iPhone, swipe up from the bottom of the screen (or double-click the home button) to view open apps... ⇲

UI issue

Difficult navigation

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located to make navigation easier i... ⇲

Poor user experience and design

Fix: Take note of specific areas where you find the user experience lacking. This can help you identify workarounds or alternative methods to ach... ⇲

Compatibility issue

Telmex does not work outside of Mexico

Fix: If you are traveling outside of Mexico, ensure that your device's location settings are enabled. Sometimes, apps require location access to... ⇲

Invalid data error when accessing via Safari

Fix: Clear your Safari browser cache and cookies by going to Settings > Safari > Clear History and Website Data. This can resolve many loading is... ⇲

Customization issue

Limited functionality for user needs

Fix: Explore the app thoroughly to see if there are any hidden features or settings that can enhance its functionality. Sometimes, features are n... ⇲

Registration issue

Registration errors

Fix: Double-check all the information you are entering during registration. Ensure that there are no typos and that you are following the require... ⇲

Features issue

Cell phone recharge feature is non-functional

Fix: Ensure that you have a stable internet connection when attempting to use the recharge feature. A weak connection can cause the feature to fa... ⇲

Settings issue

Limited modem configuration options

Fix: Check the app for any firmware updates for your modem. Sometimes, updates can unlock additional configuration options. OR If the app does... ⇲

Network issue

Intermittent cellular and internet service

Fix: Check your device settings to ensure that cellular data is enabled and that you are connected to a stable Wi-Fi network if available. Restar... ⇲

Support issue

Service issues and poor customer support

Fix: Document any service issues you encounter, including dates and times, to have a clear record. This can help you when seeking assistance from... ⇲

Ineffective customer assistance

Fix: When seeking assistance, be as specific as possible about your issue. Providing detailed information can help customer support address your... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.3%

Bad experience

6.1%

Neutral

2.6%

~ from our NLP analysis of 4,129 combined software ratings.

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Private Data Telmex collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- User Content
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics