fix problems on Moco [iphone]

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—— Run into issues on Moco? Get help pending when official support gets back to you!

Moco - Chat, Meet People
Info:
company: MocoSpace
: http://www.mocospace.com/link/contact1.jsp
: www.mocospace.com
Chat with our AI-based Moco Support
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Crashes issue

Frequent app crashes and freezes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Moco, and tap 'Update' if available. Updates often fi... ⇲
 
Security issue

Redirects to external sites unexpectedly

Fix: Check your device for any suspicious apps or browser extensions that may be causing redirects. Uninstall any unfamiliar apps that you do not... ⇲
 
Account issue

Fake accounts and scammers prevalent

Fix: Be cautious about sharing personal information. Use the app's reporting feature to report fake accounts or suspicious behavior. This helps i... ⇲

Inconsistent moderation and community guidelines

Fix: Familiarize yourself with the community guidelines provided in the app. If you notice violations, report them to help improve moderation.... ⇲

Chat rooms lack active users

Fix: Try joining chat rooms at different times of the day to find more active users. Peak times may vary based on user demographics. OR Consid... ⇲

Unclear account deletion process

Fix: Look for an account settings or privacy section within the app where you may find options for account deletion. Follow the prompts provided.... ⇲
 
Support issue

Poor customer support and account management

Fix: Check the app for a help or FAQ section that may provide answers to common issues. This can often resolve problems without needing direct su... ⇲
 
Messages issue

Difficulties in sending messages

Fix: Check your internet connection. A weak connection can cause issues with sending messages. Try switching between Wi-Fi and mobile data to see... ⇲
 
Bugs issue

Bugs in games and features

Fix: Make sure the app is updated to the latest version, as updates often fix bugs. Check the App Store for any available updates. OR If a spe... ⇲
 
Slow issue

Slow loading times and lag

Fix: Clear the app's cache by going to Settings > General > iPhone Storage > Moco > Offload App. This can help improve loading times. OR Close... ⇲
 
Ads issue

Intrusive pop-ups during conversations

Fix: Check the app settings for options to disable notifications or pop-ups. Look for a 'Do Not Disturb' mode if available. OR Consider using... ⇲
 
Settings issue

Limited functionality for VIP subscribers

Fix: Review the features available to VIP subscribers in the app's settings or help section to understand what additional benefits you may be mis... ⇲
 
Notifications issue

Annoying notifications that don't reflect actual messages

Fix: Go to the app settings and adjust your notification preferences. Disable notifications for certain activities that are not relevant to you.... ⇲
 
UI issue

Interface is outdated and cluttered

Fix: Try customizing the interface if the app allows it. Look for themes or layout options in the settings to make it more user-friendly. OR P... ⇲

Inability to easily navigate back to chat rooms

Fix: Familiarize yourself with the app's navigation features. Look for a 'Back' button or a home icon that can take you back to the main chat roo... ⇲
 
Glitches issue

Excessive glitches in games

Fix: Ensure your device's software is up to date. Go to Settings > General > Software Update to check for any available updates. OR Try playin... ⇲
 
Privacy issue

Unwanted messages from outside specified age range

Fix: Adjust your privacy settings to limit who can message you. Set your preferences to only allow messages from users within your specified age... ⇲

Inappropriate content and behavior in chat rooms

Fix: Use the reporting feature to report inappropriate content or behavior. This helps improve the community and enforce guidelines. OR Consid... ⇲
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 what users are saying
Good experience
75.5%

Bad experience
15.9%

Neutral
8.6%

~ from our NLP analysis of 23,501 combined software ratings.

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 Private Data Moco collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Sensitive Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 500 Gold: $4.99 Gold is the currency on MocoSpace. Use Gold to buy cool features!
  2. 1100 Gold: $9.99 Gold is the currency on MocoSpace. Use Gold to buy cool features!
  3. 500 Moco Gold - Special for 1st Time Purchasers Only: $0.99 Gold is the currency on MocoSpace. Use Gold to buy cool features!
  4. VIP (1 month): $11.99 MocoSpace VIP for 1 month
  5. 3100 Gold: $24.99 Gold is the currency on MocoSpace. Use Gold to buy cool features!
  6. 6500 Gold: $49.99 Gold is the currency on MocoSpace. Use Gold to buy cool features!
  7. VIP (3 months): $23.99 MocoSpace VIP for 3 months
  8. VIP (1 month Legacy): $19.99 MocoSpace VIP for 1 month, incl 3,000 Gold
  9. Bonus 5,000 Credits: $4.99 Bonus 5,000 Credits
  10. Bonus 20,000 Credits: $9.99 Bonus 20,000 Credits