fix problems on FitPro [iphone]

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—— Run into issues on FitPro? Get help pending when official support gets back to you!

FitPro
Info:
company: 深圳市威尔健康管理科技有限公司
: https://www.jusonsmart.com
: www.jusonsmart.com
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Crashes issue

FitPro crashes when changing settings

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find FitPro, and select 'Offload App'. This will remove the app but keep its... ⇲
 
UI issue

Poorly designed user interface

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's features and layout. Sometimes, understanding how to navigate can... ⇲

Difficult to read information

Fix: 1. Adjust text size: Go to Settings > Display & Brightness > Text Size and adjust the text size to make it more readable. 2. Change display... ⇲

Translation errors in app

Fix: 1. Change language settings: Go to the app settings and check if there is an option to change the language. Switching to a different languag... ⇲

Low-quality design

Fix: 1. Provide feedback: Use any available feedback options within the app to express your concerns about the design. 2. Explore customization o... ⇲
 
Bugs issue

Inaccurate step tracking

Fix: 1. Calibrate your device: Go to the FitPro app settings and look for an option to calibrate step tracking. Follow the instructions to ensure... ⇲

Inconsistent heart rate readings

Fix: 1. Ensure proper fit: Make sure the watch is snug on your wrist, as a loose fit can lead to inaccurate readings. 2. Clean the sensor: Wipe t... ⇲

Bugs in messaging features

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find FitPro, and select 'Offload App'. Reinstall the app to clear any corrupt... ⇲
 
Customization issue

No way to change watch face

Fix: 1. Check for updates: Ensure that both the FitPro app and your watch firmware are updated, as new features may be added in updates. 2. Explo... ⇲
 
Registration issue

Registration issues

Fix: 1. Check internet connection: Ensure your iPhone is connected to a stable Wi-Fi or cellular network before attempting to register. 2. Verify... ⇲
 
Slow issue

Slow response time

Fix: 1. Close background apps: Double-click the Home button (or swipe up) and close any unnecessary apps running in the background to free up res... ⇲
 
Compatibility issue

Limited functionality

Fix: 1. Explore all features: Go through the app thoroughly to ensure you are aware of all available features. Sometimes, features may be hidden... ⇲

FitPro does not recognize device

Fix: 1. Check compatibility: Ensure that your device is compatible with the FitPro app by checking the app's specifications on the App Store. 2.... ⇲
 
Support issue

Lack of clear instructions

Fix: 1. Look for help sections: Check the app for any help or FAQ sections that may provide guidance on using the app. 2. Search online: Look for... ⇲

Poor customer support

Fix: 1. Utilize online resources: Look for user forums, FAQs, or community support pages where you can find answers to common questions. 2. Check... ⇲
 
Network issue

Frequent disconnections

Fix: 1. Check Bluetooth settings: Ensure Bluetooth is enabled on your iPhone and that the device is within range. Try toggling Bluetooth off and... ⇲
 
Battery issue

Battery life not as advertised

Fix: 1. Check battery settings: Go to Settings > Battery to see which apps are consuming the most battery. Limit background activity for apps tha... ⇲

Charging issues

Fix: 1. Check charging cable and port: Ensure the charging cable is not damaged and that the charging port on the watch is clean and free of debr... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
54.4%

Good experience
36.1%

Neutral
9.5%

~ from our NLP analysis of 3,805 combined software ratings.

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 Private Data FitPro collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers

  Cost of Subscriptions
  1. Fitpro表盘购买: $8.99 HKD070
  2. Fitpro表盘购买: $0.99 HKD008
  3. Fitpro表盘购买: $2.99 HKD025
  4. Fitpro表盘购买: $0.49 HKD004
  5. Fitpro表盘购买: $1.99 HKD012
  6. Fitpro表盘购买: $24.99 HKD200