fix problems on Music [iphone]

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—— Run into issues on Music? Get help pending when official support gets back to you!

Music/Video Player for YouTube
Info:
company: Aktis Inc
: https://bit.ly/music-player-support
: aktiscorp.com
Chat with our AI-based Music Support
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Bugs issue

Unable to add songs to playlist

Fix: Ensure that you are logged into your account within the app. Sometimes, being logged out can restrict certain functionalities. Log in and tr... ⇲
 
Audio issue

Songs do not play in order

Fix: Check the shuffle setting in the app. If shuffle is enabled, songs will play in a random order. Look for a shuffle icon and toggle it off to... ⇲

Next song does not play automatically

Fix: Check the autoplay settings in the app. Look for an autoplay toggle in the settings menu and ensure it is turned on. OR If autoplay is no... ⇲

Music pauses when swiping down

Fix: Check if there are any accessibility settings that might be interfering with the app's playback. Go to Settings > Accessibility and review a... ⇲
 
UI issue

Music does not fit the screen

Fix: Check your device's display settings. Go to Settings > Display & Brightness and ensure that the display settings are set to standard and not... ⇲
 
Downloads issue

Cannot listen offline

Fix: Check if the app has an offline mode or download feature. Look for a download button next to songs or playlists and ensure you have download... ⇲
 
Ads issue

Ads interrupt song searches

Fix: Look for an option within the app to limit ads, such as a premium subscription. If available, consider subscribing to remove ads. OR Try... ⇲

No option to remove ads

Fix: Look for a premium subscription option within the app that offers an ad-free experience. If available, consider subscribing to this service.... ⇲
 
Screen issue

Black screen when searching for songs

Fix: Clear the app's cache if the option is available in the settings. This can help resolve display issues caused by corrupted data. OR Resta... ⇲
 
Freezing issue

Music freezes when searching for songs

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the home button) to access the app switcher, the... ⇲
 
Customization issue

Cannot change song order in playlist

Fix: Enter edit mode in your playlist by tapping an edit button, then try dragging songs to rearrange them. If this does not work, check if the a... ⇲

No comments feature

Fix: If the app does not support comments, consider using the official YouTube app or website for a more interactive experience with comments.... ⇲
 
Settings issue

No album info available

Fix: Check if the app has a setting to display album information. Look in the settings menu for options related to metadata or album info. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
78.9%

Bad experience
16.1%

Neutral
4.9%

~ from our NLP analysis of 769 combined software ratings.

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 Private Data Music collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. Weekly premium ad-free: $2.99 Listen to unlimited music ad-free: weekly
  2. Annual premium ad-free: $29.99 Listen to unlimited music ad-free: yearly