fix problems on Forward [iphone]

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—— Run into issues on Forward? Get help pending when official support gets back to you!

Forward - Primary Care For You
Info:
company: GoForward Inc.
: https://goforward.com
: goforward.com
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UI issue

Poor navigation

Fix: 1. Familiarize yourself with the app's layout by exploring each section. 2. Use the search function if available to quickly find features or... ⇲
 
Settings issue

Inability to add appointments to calendar

Fix: 1. Check if the app has a built-in calendar sync feature in the settings. If available, enable it to sync with your device's calendar. 2. If... ⇲

Limited appointment availability

Fix: 1. Check the app frequently for new appointment slots as they may open up. 2. Consider adjusting your preferred times to see if more options... ⇲
 
Customization issue

Text size is too small

Fix: 1. Adjust the text size on your iPhone by going to Settings > Display & Brightness > Text Size and moving the slider to increase the text si... ⇲
 
Compatibility issue

No desktop/web platform

Fix: 1. Use your iPhone to access the app's features and services. 2. If you need to use a larger screen, consider using screen mirroring to disp... ⇲

Lack of integration with specialist clinics

Fix: 1. Use the app to keep track of your specialist appointments manually. 2. Maintain a separate list of specialists and their contact informat... ⇲
 
Support issue

Slow customer service response

Fix: 1. Check the app for any FAQs or help sections that may address your issue without needing to contact support. 2. Use the app's chat feature... ⇲
 
Bugs issue

Technical issues during virtual appointments

Fix: 1. Ensure you have a stable internet connection before your appointment. Use Wi-Fi if possible. 2. Close any unnecessary apps running in the... ⇲

Error messages when trying to schedule appointments

Fix: 1. Ensure that all required fields are filled out correctly when scheduling an appointment. 2. Restart the app and try scheduling again to s... ⇲
 
Messages issue

Inconsistent communication through app

Fix: 1. Regularly check the app for updates or messages, as notifications may not always be reliable. 2. Ensure that notifications are enabled fo... ⇲
 
Account issue

Forward requires account creation despite being a member

Fix: 1. Ensure you are using the correct login credentials associated with your membership. 2. If you have forgotten your password, use the 'Forg... ⇲

Difficulties accessing medical records after cancellation

Fix: 1. Check if the app has a section for archived records or past appointments. 2. Ensure you are logged in with the correct account that had a... ⇲
 
Glitches issue

Glitches with updating lab results

Fix: 1. Refresh the app by pulling down on the screen to reload the data. 2. Check your internet connection to ensure it is stable while accessin... ⇲
 
Battery issue

Forward drains phone battery

Fix: 1. Check for background app refresh settings by going to Settings > General > Background App Refresh and disable it for the Forward app. 2.... ⇲
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 what users are saying
Bad experience
50.5%

Good experience
44.1%

Neutral
5.4%

~ from our NLP analysis of 479 combined software ratings.

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 Private Data Forward collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics