fix problems on Forest [iphone]

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—— Run into issues on Forest? Get help pending when official support gets back to you!

Forest - eBike Sharing
Info:
company: Human Forest Limited
: https://www.humanforest.co.uk
: www.humanforest.co.uk
Chat with our AI-based Forest Support
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Slow issue

Slow to load

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular data connection. Switch between Wi-Fi and cellular data to see... ⇲
 
Syncing issue

Forgets ride status

Fix: 1. Ensure background app refresh is enabled: Go to Settings > General > Background App Refresh and make sure it’s turned on for the Forest a... ⇲
 
UI issue

Confusing interface

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its features. Look for a tutorial or help sectio... ⇲

Poor user experience

Fix: 1. Provide feedback within the app: Use any feedback feature available in the app to share your experience and suggest improvements. 2. Expl... ⇲
 
Payments issue

Inconsistent fee system

Fix: 1. Review pricing details: Check the app’s pricing section to understand the fee structure. Make sure you are aware of any additional charge... ⇲

Continuous charges due to app error

Fix: 1. Monitor your account: Regularly check your transaction history in the app to identify any unauthorized charges. 2. Document the charges:... ⇲
 
Bugs issue

Incorrect calculations

Fix: 1. Double-check ride details: Before confirming your ride, review the distance and time estimates provided by the app to ensure they align w... ⇲

Bike fails to power up

Fix: 1. Check battery status: Ensure the bike is charged. If it’s not powering up, try using a different bike if available. 2. Inspect the bike:... ⇲

Forest malfunction prevents ending ride

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) and swipe the app away to close it. Reopen... ⇲
 
Permissions issue

Restricted parking

Fix: 1. Check parking guidelines: Review the app’s parking rules and guidelines to understand where you can legally park the bikes. 2. Use design... ⇲
 
Search issue

Unable to find parking spots

Fix: 1. Use the map feature: Zoom in on the map to locate nearby parking spots. 2. Check for updates: Sometimes, the app may not show real-time a... ⇲
 
Updates issue

Code error message after update

Fix: 1. Restart the app: Close the app completely and reopen it to see if the error persists. 2. Clear app cache: Go to Settings > General > iPho... ⇲
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 what users are saying
Good experience
94.1%

Bad experience
4.7%

Neutral
1.2%

~ from our NLP analysis of 494 combined software ratings.

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 Private Data Forest collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics