fix problems on Proctortrack [iphone]

—— Run into issues on Proctortrack? Get help pending when official support gets back to you!

Proctortrack

Info:

company: Verificient Technology Pvt. Ltd.

: https://www.proctortrack.com/support/

: www.verificient.com

Chat with our AI-based Proctortrack Support

🛠️ Common Proctortrack Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Proctortrack freezes during tests

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update and install any available updates. 2.... ⇲

poorly worded instructions

Fix: 1. Take screenshots of the instructions that are unclear. 2. Use the app's feedback feature to document specific issues with the instruction... ⇲

Support issue

unresponsive customer support

Fix: 1. Check the app for any FAQs or help sections that may provide answers to your questions. 2. Try reaching out to customer support through m... ⇲

proctors are unprofessional

Fix: 1. Document any unprofessional behavior with specific details (time, date, nature of the behavior). 2. Use the app's feedback feature to rep... ⇲

lack of clear communication

Fix: 1. Keep a record of all communications with the app, including emails and chat messages, to refer back to if needed. 2. Use the app's feedba... ⇲

automated responses from support

Fix: 1. Be specific in your inquiries to increase the chances of receiving a personalized response. 2. Follow up on automated responses with addi... ⇲

Camera issue

technical issues with room scans

Fix: 1. Ensure your room is well-lit and free of clutter before starting the scan. 2. Follow the scanning instructions carefully, moving your dev... ⇲

webcam and microphone failures

Fix: 1. Check your device settings to ensure that the Proctortrack app has permission to access your camera and microphone. Go to Settings > Priv... ⇲

Loading issue

long wait times to start exams

Fix: 1. Log in to the app at least 15-30 minutes before your scheduled exam time to ensure you are ready. 2. Use the app's scheduling feature to... ⇲

failure to handle exam load

Fix: 1. Ensure your internet connection is stable and strong before starting the exam. 2. Close all other applications to free up system resource... ⇲

Registration issue

inadequate onboarding process

Fix: 1. Familiarize yourself with the app by exploring all its features before your exam. 2. Look for tutorial videos or user guides online that... ⇲

Security issue

data security concerns

Fix: 1. Review the app's privacy policy to understand how your data is being used and protected. 2. Ensure that your device is secured with a str... ⇲

Privacy issue

harassment from proctors

Fix: 1. Document any incidents of harassment with specific details (time, date, nature of the behavior). 2. Use the app's feedback feature to rep... ⇲

personal information misuse

Fix: 1. Review the app's privacy policy to understand how your data is being used. 2. Limit the personal information you provide to only what is... ⇲

Crashes issue

constant app crashes

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files. 2. Clear the... ⇲

Payments issue

additional fees for rescheduling

Fix: 1. Review the app's policies on rescheduling to understand the fees involved. 2. Plan your exam schedule carefully to avoid needing to resch... ⇲

Notifications issue

wired mouse requirement not communicated

Fix: 1. Check the app's FAQ or help section for any mention of hardware requirements. 2. If you have a wired mouse, ensure it is connected before... ⇲

UI issue

proctor chat bubbles not visible

Fix: 1. Ensure that your device's screen brightness is turned up and that you are in a well-lit area. 2. Restart the app to see if the chat bubbl... ⇲

poorly designed user interface

Fix: 1. Familiarize yourself with the app's layout by exploring all its features. 2. Create a personal guide or cheat sheet for navigating the ap... ⇲

Bugs issue

inability to complete exams

Fix: 1. Ensure your device meets the app's system requirements. Check the app's website for the latest specifications. 2. Restart your device and... ⇲

Compatibility issue

excessive system requirements

Fix: 1. Check the app's system requirements and ensure your device meets them. If not, consider upgrading your device if possible. 2. Close other... ⇲