fix problems on Axiad ID [iphone]

—— Run into issues on Axiad ID? Get help pending when official support gets back to you!

Axiad ID

Info:

company: Axiad IDS

: https://www.axiad.com/support/

Chat with our AI-based Axiad ID Support

🛠️ Common Axiad ID Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Axiad ID requires frequent re-verification

Fix: Check your device's date and time settings. Ensure they are set to 'Automatic' to avoid issues with certificate validation. Go to Settings >... ⇲

Unlock button does not function

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Axiad ID app off the sc... ⇲

Screen issue

Axiad ID opens to a blank screen

Fix: Try clearing the app's cache. Go to Settings > Axiad ID and look for an option to clear cache or data. If not available, uninstall and reins... ⇲

Compatibility issue

Inconsistent biometric support

Fix: Check if your device's biometric settings are enabled. Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that Axiad ID... ⇲

Axiad ID fails after data transfer between devices

Fix: Ensure that both devices are running compatible versions of iOS and the Axiad ID app. Check for updates on both devices in the App Store.... ⇲

Axiad ID unusable on certain iOS versions

Fix: Check the app's compatibility with your iOS version in the App Store description. If your version is not supported, consider updating your i... ⇲

Security issue

Cannot use PIN for authentication

Fix: Verify that the PIN feature is enabled in the app settings. Open Axiad ID, go to Settings, and look for an option to enable PIN authenticati... ⇲

Axiad ID fails to authenticate device

Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi or cellular network. If the connection is weak, try switching net... ⇲

Long delays in MFA approval

Fix: Check your internet connection for stability. A weak connection can cause delays in receiving MFA approvals. Switch to a stronger network if... ⇲

Crashes issue

Axiad ID crashes during initial scan

Fix: Ensure that your device's camera is functioning properly. Test the camera in another app to confirm it works. If not, restart your device.... ⇲

UI issue

User interface issues after updates

Fix: Try resetting the app's settings. Open Axiad ID, go to Settings, and look for an option to reset to default settings. OR If the UI issues... ⇲

Installation issue

Requires app deletion and reinstallation to function

Fix: Instead of deleting, try clearing the app's cache or data if the option is available in the app settings. This can sometimes resolve issues... ⇲

Freezing issue

Frequent app freezing

Fix: Close other apps running in the background to free up memory. Double-click the home button (or swipe up from the bottom) and swipe up on app... ⇲

Customization issue

No user input considered in development

Fix: While you cannot change the app's development process, consider using the app's feedback feature (if available) to share your experiences an... ⇲

Notifications issue