fix problems on OCFL 311 [iphone]

—— Run into issues on OCFL 311? Get help pending when official support gets back to you!

OCFL 311

Info:

company: Orange County Government

: https://www.ocfl.net/Home/311HelpInfo.aspx

: newsroom.ocfl.net

Chat with our AI-based OCFL 311 Support

🛠️ Common OCFL 311 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot view reports in dark mode

Fix: Check if your iPhone's dark mode is enabled by going to Settings > Display & Brightness. If dark mode is on, try switching to light mode to... ⇲

Inaccurate location information

Fix: Ensure that location services are enabled for the OCFL 311 app. Go to Settings > Privacy > Location Services, and make sure OCFL 311 is set... ⇲

UI issue

Difficult to drag and drop pin

Fix: Make sure you are using a finger to drag the pin, and try adjusting the sensitivity of your touch by going to Settings > Accessibility > Tou... ⇲

Network issue

Network errors after update

Fix: Check your internet connection by trying to load a webpage or another app that requires internet. If your connection is unstable, try resett... ⇲

Bugs issue

Coordinates function provides wrong location

Fix: Verify that the coordinates you are entering are in the correct format (latitude, longitude). If they are not, try converting them to the co... ⇲

Nonfunctional My Reports tab

Fix: Try refreshing the My Reports tab by pulling down on the screen. If it still does not work, log out of your account and log back in to refre... ⇲

Messages issue

Misleading job status messages

Fix: Keep a record of the job status messages you find misleading and try to correlate them with the actual job progress. This can help you ident... ⇲

Syncing issue

My Reports do not populate

Fix: Ensure that you are logged into the app with the correct account. Log out and log back in to refresh your session, which may help populate y... ⇲

Crashes issue

Crashes when submitting reports

Fix: Before submitting a report, ensure that all required fields are filled out correctly. If the app crashes, try restarting your iPhone to clea... ⇲

Updates issue

OCFL 311 becomes unstable with updates

Fix: After an update, try restarting your iPhone to refresh the system and clear any temporary issues that may have arisen from the update. OR... ⇲

Compatibility issue

Blank screen after update for iPhone 4 users

Fix: Try force closing the app by double-tapping the home button and swiping up on the OCFL 311 app. Then reopen the app to see if the issue reso... ⇲

Support issue