fix problems on CEX.IO App [iphone]

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—— Run into issues on CEX.IO App? Get help pending when official support gets back to you!

CEX.IO App - Buy Crypto & BTC
Info:
company: CEX.IO LTD
: https://support.cex.io/en
: cex.io
Chat with our AI-based CEX.IO App Support
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Payments issue

Withdrawal requests frequently fail

Fix: 1. Ensure that your account is fully verified and that you have met all withdrawal requirements. Check your verification status in the app.... ⇲

Inability to transfer crypto to external wallets

Fix: 1. Ensure that your account is fully verified, as some features may be restricted based on verification level. 2. Check if the cryptocurrenc... ⇲

High fees for transactions

Fix: 1. Review the fee structure on the CEX.IO website to understand the costs associated with different transactions. 2. Consider using limit or... ⇲

Errors during payment processing

Fix: 1. Ensure that your payment method is valid and has sufficient funds. 2. Try using a different payment method if available, such as a differ... ⇲

Inconsistent transaction history

Fix: 1. Refresh the app or log out and back in to see if the transaction history updates. 2. Check your internet connection to ensure it is stabl... ⇲

Frequent system errors during withdrawals

Fix: 1. Check the CEX.IO status page or social media for any ongoing system maintenance or issues. 2. Try withdrawing at a different time to see... ⇲

Lack of transparency in fees and charges

Fix: 1. Review the fee schedule on the CEX.IO website to understand the costs associated with different transactions. 2. Keep track of your trans... ⇲
 
Registration issue

Verification process is overly complicated

Fix: 1. Review the verification requirements on the CEX.IO website to ensure you have all necessary documents ready. 2. Follow the step-by-step i... ⇲

Repeated requests for verification documents

Fix: 1. Ensure that you are submitting clear and legible documents. 2. Double-check that you are providing all required documents in the correct... ⇲
 
Support issue

Customer support response times are excessively long

Fix: 1. Check the CEX.IO help center for FAQs and troubleshooting guides that may resolve your issue without needing to contact support. 2. Use t... ⇲

Unclear communication from customer support

Fix: 1. When contacting support, be as detailed as possible about your issue to help them understand your situation better. 2. Use clear and conc... ⇲
 
Account issue

Limited availability of cryptocurrencies based on verification level

Fix: 1. Check your current verification level in the app and see what cryptocurrencies are available for your level. 2. If you want access to mor... ⇲

Account lockouts without clear reasons

Fix: 1. Check your email for any notifications from CEX.IO regarding your account status. 2. Try resetting your password through the app or websi... ⇲
 
Compatibility issue

Issues with app functionality on older devices

Fix: 1. Ensure that your device is running the latest iOS version compatible with the app. Go to Settings > General > Software Update. 2. Clear s... ⇲
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 what users are saying
Good experience
85.3%

Bad experience
8.6%

Neutral
6.1%

~ from our NLP analysis of 12,984 combined software ratings.

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 Private Data CEX.IO App collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics