fix problems on Chispa [iphone]

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—— Run into issues on Chispa? Get help pending when official support gets back to you!

Chispa: Dating App for Latinos
Info:
company: Affinity Apps, LLC
: https://www.chispa-app.com/en/frequently-asked-questions
: www.chispa-app.com
Chat with our AI-based Chispa Support
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Privacy issue

Limited profile information requirements

Fix: When creating or editing your profile, take the time to fill out all available fields and add multiple photos. This not only enhances your p... ⇲

Frequent fake profiles

Fix: To minimize encounters with fake profiles, be cautious about profiles that lack detailed information or have generic photos. Use the app's r... ⇲

Profiles reappearing after being blocked

Fix: If a blocked profile reappears, ensure that you have successfully blocked the user. Go to your blocked users list in the app settings to con... ⇲
 
Messages issue

High number of spam messages

Fix: Be cautious when interacting with new matches. If you receive spam messages, use the block feature to prevent further communication from tho... ⇲
 
Support issue

Poor customer support response times

Fix: If you need to contact customer support, be as detailed as possible in your inquiry. Include screenshots, your account information, and a cl... ⇲
 
Notifications issue

Super likes reset without notification

Fix: Keep track of your super likes by noting how many you have left. If you notice they reset unexpectedly, check the app's settings or help sec... ⇲
 
UI issue

Inability to undo swipes

Fix: To avoid accidental swipes, take your time when swiping through profiles. If you accidentally swipe left on someone you wanted to connect wi... ⇲

Chispa layout inconsistencies

Fix: If you notice layout inconsistencies, try closing the app completely and restarting it. This can sometimes resolve temporary glitches in the... ⇲

Inconsistent profile editing features

Fix: If you find that certain editing features are not available, try logging out and back into the app. This can refresh your session and may re... ⇲
 
Account issue

Lack of transparency in account bans

Fix: If your account is banned, review the app's terms of service to understand potential reasons for the ban. This can provide insight into what... ⇲
 
Settings issue

Limited matches within set distance

Fix: If you're not getting enough matches, consider expanding your distance preferences temporarily to see if that increases your match pool. You... ⇲
 
Customization issue

No option to require multiple pictures

Fix: When creating or editing your profile, make a habit of uploading multiple pictures yourself. This can encourage others to do the same, even... ⇲
 
Bugs issue

Bugs affecting user experience

Fix: If you encounter bugs, try restarting the app or your device. This can often resolve temporary glitches that affect performance. OR Check... ⇲
 
Payments issue

Limited access to likes without upgrading

Fix: To maximize your likes without upgrading, be strategic about who you like. Focus on profiles that genuinely interest you rather than liking... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
86.9%

Bad experience
7.9%

Neutral
5.2%

~ from our NLP analysis of 312,675 combined software ratings.

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 Private Data Chispa collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 1 week Elite membership: $14.99 Elite Membership - 1 Week
  2. Elite 1 week: $19.99 Elite 1 week
  3. 1 month Elite membership: $19.99 Elite Membership - 1 Month
  4. Boost 1 Pack: $2.99 Boost 1 Pack
  5. Super Chispa - 5 Pack: $2.99 Super Chispa - 5 Pack
  6. 1 month Elite membership: $24.99 Elite Membership - 1 Month
  7. Super Chispa - 5 Pack: $4.99 Super Chispa - 5 Pack
  8. 1 month Elite membership: $19.99 Elite Membership - 1 Month
  9. Boost 1 Pack: $3.99 Boost 1 Pack
  10. 1 month premium membership: $9.99 Premium Membership - 1 Month